Reviews (10,387)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.

June 9, 2024

Zendrop is a great platform for new and experienced dropshippers. They have a very large amount of products to choose from and the platform is easy to use and it's easy to navigate and get your orders fulfilled.

LouPont
Sweden
8 months using the app
July 23, 2024

Great for beginners like me, Jemima was super quick to help solve the issue i was facing. Thank you Zendrop

Prefer Zendrop over CJDropshipping

Dr. Water
United States
About 1 month using the app
July 7, 2024

This is a great app great customer service I accidentally downgraded my plan I contacted them and they helped me right away they got me back to my status I recommend this app customer service 100%. Thank you again

AirZephyr™
United States
18 days using the app
May 8, 2024

I'm having a small issue with a product ordered and within a minute of reaching out through chat I got to talk to a live person. Jobelle is nice and professional and easy to communicate with. I love the customer service and ease of being able to get a hold of someone who wants to solve the problem. Very happy with Zendrop so far!

Merch Mania
United States
4 months using the app
June 24, 2024

WORST EXPERIENCE EVER!

I cannot emphasize enough how disappointing my experience with the Zendrop app has been. Despite upgrading to a paid plan, the service is absolutely terrible. The shipping options are incredibly limited, and even with the paid plan, they couldn't fulfill their own products on time.

No product , extension does not work if you downgrade means you must leave and your not welcome any more.

I expected a professional service, but Zendrop failed to deliver on all fronts. If you're looking for a reliable dropshipping solution, stay away from Zendrop. Save your time, money, and sanity.

Avoid this app at all costs!

BAMBY
United Kingdom
7 months using the app
Zendrop replied June 26, 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this.

July 19, 2024

Amazing customer service and great platform to work with!!! :D

Feature Fiesta
Canada
4 months using the app
September 10, 2024

Very top app

tecnonline SP
Spain
About 2 months using the app
Zendrop replied September 13, 2024

Thank you for your feedback. We truly appreciate it.

February 18, 2024

I appreciate the opportunity to provide feedback on my recent experience with Zendrop, which I've been utilizing for approximately one month. Overall, I find the platform to be excellent and have enjoyed using it.
However, I would like to offer some suggestions for potential improvements:
* Enhancement of Zendrop Academy:
I've observed that Zendrop Academy offers a limited number of lessons, which can be completed within a short span, often leaving users with no further engagement. Additionally, most of the content available in the academy is accessible on Zendrop's YouTube channel. Furthermore, the content of the live calls seems to follow a repetitive pattern, focusing primarily on the host's success story, the benefits of Zendrop, and addressing basic questions. While these sessions may serve as effective marketing strategies, I believe there is room for diversification and deeper exploration of topics to cater to varying levels of expertise and interests.
* Implementation of Ad Spy Functionality:
It is my suggestion that Zendrop considers establishing a partnership with an ad spy tool to integrate an ad spy feature directly into the platform. This addition would enable users to efficiently monitor advertisements and streamline the process of importing products into Zendrop. By providing users with the ability to view ads, analyze their performance metrics, and seamlessly import associated products within the Zendrop interface, this feature would greatly enhance the user experience and eliminate the need to navigate between multiple platforms for research and product sourcing.
These proposed enhancements aim to further optimize the utility and convenience of Zendrop, ultimately contributing to an even more seamless and productive user experience.
Thank you for considering my feedback, and I look forward to witnessing potential developments in these areas.
Best regards,

Grabit-all
United States
4 months using the app
June 28, 2024

Zendrop's customer support is instant and friendly. They were incredibly helpful with helping me handle an issue and their fulfillment service has always been superb. Shoutout to Ian, Nyka, and Kelley from the support team for their help! Totally recommend Zendrop.

Qlovara
United States
5 months using the app
Edited May 7, 2024

To be honest, I do not know what I am doing at times, and Zendrop literally taken me by the hand and walk me thru everything I have needed....very assuring to know they can help me thru this.

Adding to my review, once again, great and fast service, handled all my questions fast and provided great feedback. Very helpful!

Only Pet Fans
United States
4 months using the app