Reviews (10,407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.
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So far I have no problems with this app, everything is very easy and intuitive to do. I am very satisfied
That's great to hear! It’s awesome that everything has been smooth sailing for you so far. If you ever need help or have any questions along the way, feel free to reach out! 😊
Here you get a real support for your problem almost any time!
Thank you for your feedback! We're so glad to hear that you've experienced reliable support whenever you needed it. We're always here to help with any issues you may have!
I just had a chat with one of the customer representatives, and I must say, she was incredibly helpful! Her professionalism and willingness to assist made my experience smooth and stress-free. What an amazing person – truly a shining example of excellent customer service.
Thank you,
Shize,
The crew at Zendrop is always quick to respond. Amazing assistance with any issue or need. I could not ask for better customer service.
Used to be a really good app, but not anymore. Since recently, they won't refund you anymore for products that customers want to return. This means it will cost you money anytime a customer wants a refund, making dropshipping with Zendrop not profitable anymore.
We’re sorry to hear about your recent experience, and we understand how frustrating this can be. Your feedback is important, and we apologize for any inconvenience caused. Our team will reach out to assist you further and work towards a solution. Thank you for your patience.
Very helpfull stuff. Big selection of products and option to find new products and it actually works. I found a product I want to sell, requested it and the next day it was ready to sell.
Thank you for the fantastic feedback! We're thrilled to hear that you had such a smooth experience with finding and requesting new products. It's great to know that the process worked so quickly for you! We're excited to continue supporting you as you grow your business.
IM VERY NEW TO ZENDROP(UNDER 1 WEEK) BUT I HAVE TO SAY THAT IT WAS SUPER EASY FOR ME TO FIGURE OUT ON THE FIRST DAY!(COMPARED TO OTHER APPS I'VE TRIED SO FAR) IM VERY SATISFIED WITH THIS APP!!
Thank you for your awesome feedback! We're so happy to hear that you found Zendrop easy to navigate right from the start. It's great that you're feeling satisfied after just a week of using the app! If you ever need any assistance or have questions as you continue your journey, we're always here to help!
So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.
It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.
Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!
Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.
One star off for the processing time taking so long but one star back on for their support team's excellent service.
Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!
The customer service here is Great!
Jo Anne Larga helped me with some little problems about order credits and all other things i wanted to be clear.
I am just starting working with dropshipping and i believe we have a long road to make together.
Thank you for your support !
Very good service, super fast, I had a problem with my Shopify store and they helped me very quickly. I recommend your attention 1000%.