Reviews (10,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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Best customer service I've ever come across. So quick with their responses and they are available at all times
Thank you so much for the amazing compliment! We're thrilled to hear that our customer service has made such a positive impression. We’re always here to help, anytime you need us!
I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes
Thank you for your feedback! We're excited that you're giving Zendrop a try. We're confident you'll have a great experience, and if you need any support, our responsive customer service team is here to help!
Customer support is always quick and helpful, thank you!
Thank you for the great feedback! We're so glad to hear that our customer support has been quick and helpful. We appreciate your kind words, and we're always here to assist you whenever you need!
No complaints. I've never seen an agent provide such excellent assistance to a customer all day long.
All the team have been super helpful. Quick to answer any of my questions at any time of day!
Superb service from the whole team particularly Mariane, Jo, Nyka, Mae and Janelle.
Great customer service - always ready and available to help for a quick chat to resolve any issues.
Recently had some issues with the zendrop billing. So contacted the customer service agent . Shiza , was a great in helping me out with the issue . She was very patient with our queries and very considerate in regards to our problems . I highly appreciate the quick response and solutions provided.
Thank You once again
Thank you for sharing your experience! We're so glad to hear that Shiza was able to assist you patiently and effectively. Your appreciation means a lot to us!
Customer service is very fast and effective, they cleared up all my doubts. Many thanks to the entire Zendrop team.
I started using Zendrop in May 2024 when I set up my Shopify store, opting for the $79/month plan based on Shopify’s recommendation. As a newcomer to dropshipping, it took a few months to get my store running smoothly, but once I started making sales, I quickly encountered issues with Zendrop.
Unfortunately, Zendrop frequently dropped the ball on orders. They would process an order, only to notify me days later that the product was out of stock. On one occasion, they informed me—after several days—that an item couldn’t be shipped to a U.S. address. I also encountered products with incorrect descriptions or images, and even fake products that violated patent laws. The lack of proper size charts and unclear color variant labeling, such as "4456" or "style 1," added to the confusion.
One of the most frustrating experiences was when Zendrop charged me more than the listed price for a product. After confirming the original price on their site, I contacted customer service, only to be put on hold for 30 minutes. I was eventually told the price had changed, and they refused to honor the price that was currently listed.
These issues, while seemingly small, compounded over time and negatively impacted my business and my customers' experiences. I’m disappointed with Zendrop and their lack of reliability so for my business I will be looking for a different drop shipping vender.
Thank you for your feedback! We’re glad to hear that you find our customer service great and accessible.
I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!
Thank you so much for sharing your positive experience! We're thrilled to hear that Zendrop's support team was able to go above and beyond to resolve your issue and provide valuable advice. Your feedback means a lot to us, and we’ll be sure to pass along your kind words to the team. We truly appreciate your recommendation and look forward to continuing to support you!