Reviews (10,387)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.

May 4, 2024

It cost me $20 to get started with Zendrop, and I can confidently say that it was $20 well spent. Whenever I have a question, there is always someone on the other end to promptly provide me with answers. In my experience, I have compared Zendrop with other platforms out there, and it is without a doubt the best when it comes to customer service support. They are extremely fast and efficient. Bravo to the Zendrop team!"y fast. Bravo

maximtrendz
United States
4 months using the app
January 26, 2024

Great platform to start dropshipping from. They offer quality products, the ability to add custom thank you cards to the order and one of the best tools for me, the Academy where you learn a lot about starting your business.

AcePets
United States
3 months using the app
July 3, 2024

Customer service is top notch!

The website could use a little work though most listings don't contain enough information about the product with just generic text and pictures. Also if you switch suppliers the orders you currently have don't get updated and it's impossible to update them. So you have to either use the old supplier for those orders or duplicate the orders on shopify to work around this. But if you duplicate on shopify your customers order # changes and they get new emails cause loads of confusion for them and reflecting badly on the level of professionalism of the store.

Also when trying to use the import from AliExpress app it failed to get pictures of variants and just listed Ali SKU's which could not be found anywhere on Ali, even in page code, so it was impossible to match the variants to the actual product you wanted to link.

With that said, the customer services is always there to help where they can and make it work. And the service itself, of packaging products and adding cards is great.

PureLife™ HydroBottle
Australia
27 days using the app
June 15, 2024

I really appreciate the amazing customer support provided by this company. Their team is incredibly helpful and always resolves any order-related questions or issues promptly. I want to give a special shout-out to Cyril, who quickly and effectively resolved the refund issues with my orders.

PupsFaves
Canada
3 months using the app
November 4, 2024

Good Support

Minha loja
Brazil
About 1 hour using the app
Zendrop replied November 22, 2024

Thank you for the positive feedback! We're glad to hear you had a good experience with our support team. We're always here to help!

June 11, 2024

This is a great place to go and shop for items that you can directly turn around and sell for a good profit! Buy low and sell high! It is how businesses grow..

Skinobee
United States
About 2 months using the app
July 18, 2024

Happy with my experience so far very helpful support team!

Valley Dealz
United States
3 months using the app
July 29, 2024

Customer support is always the most important aspect that I consider when I am choosing an app. As chatbots that give you documentation become normal nowadays, a human who reassures you with solutions promptly can help reduce your frustration, especially for a new startup.

Inner Peace 365
Malaysia
About 1 month using the app
February 24, 2024

Zendrop has many products and is a great source for trying new product ideas. It is extremely easy to link to your Shopify store and start selling. Zendrop takes care of shipping, makes the process simple and gives you more time for research and product testing. The customer service is excellent and was very quick (within minutes) to provide me with a response to my question. I highly recommend.

Globo Mart
United Kingdom
4 months using the app
June 19, 2024

As the owner of “Cosaslocass”, I want to express my gratitude towards the Zendrop team. Their quick attention and effective solutions have been essential to the success of my online store. In particular, I want to highlight Jo from the Philippines, who has proven to be one of the best customer service representatives. Thank you, Jo, for your professionalism and dedication!

COSASlocas
Chile
3 months using the app