Reviews (10,206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.
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Hopefully you read the lower star reviews before reading the paid 5 start reviews. The product provided are few and far between with the majority being low quality. The US provided products are even worse. Its seems the company is only interested in working with individuals that already have a high volume drop shipping company. Take note, when signing up, the promotion for "this is the only time you will see this" promotion is predatory and a low moral advertising tactic. The per-set-up shopify store is a mess, disorganized, and takes a lot of work to straighten out. They will also insert really weird contradicting promotions on your store I.e.. "Free shipping" then on the checkout there will be a counter for your customers that reads "$160 more for free shipping" thats a bait and switch. All the learning curriculum is out dated. all the pod casts are over 2 yr old. Marketing has changed since then. Their return policy is no standard at 5 days once you press checkout say goodbye to that money. This is sad, Its a great concept, just the execution seems lack-luster. Accountability and a full refund would have been a great way to redeem yourself Zendrop.
Hi there! Thank you very much for the honest and transparent review. Zendrop's COO of Zendrop reached out to you over the weekend to touch on all of your points here and issued a full refund for the bad experience you've had overall. We're constantly working on improving the platform, and your feedback will help us do exactly that.
Unfortunately, it was not possible to chrck how it works. Everything is fine, but there is no transaction.
Hi there! I'm sorry to hear that you weren't able to test out Zendrop the way you would have liked. In order for me to understand how that happened, I'm going to reach out to you via email. I hope to talk to you soon.
Zendrop's system is preventing me from downgrading.
Zendrop's system also doesn't use my sign in when your system forces me to submit a request. so when we are forwarded to submit a request we are not logged in. Your system then says you haven't received the request and to check email.
Email says sign up for new account because your system doesn't let us logged in peoples be logged in when submitting a request.
Then we have to go back to the support place and login then attempt another request. 1 out of 7 attempts seems to have submitted.
But then another email response of please create an account. It has been over 4 business days since the suppossed successful request with zero communication from Zendrop. Further trying to frustrate us into leaving it alone and not downgrading. Forcing us to come to email and complain. Forcing us to come here and review.
2 days from now i will submit at better business.
This is lawsuit stuff.
Hey there! I'm really sorry to hear about your issue being able to properly and efficiently submit a request for help. This is not at all the way we have intended this to work, and we're always doing everything we can to improve the support flow. I'm going to shoot you an email to dig into this with you asap. I hope to chat with you soon.
vamos ver como funciona ai reavalio melhor . aparentemente é uma boa plataforma,... pois nem tudo é um mar de flores
Hey there! Thank you very much for the honest feedback. I do hope that you have a great experience with Zendrop from start to finish and come back with a 5 star review. Please don't hesitate to reach out to via email at joshua@zendrop.com if you have any questions or require assistance.
Garbage they couldn't give me an explanation on why they couldn't deliver to the third biggest city in the U.S in there own words "We regret to inform you that, at this time, we are unable to ship to the countries you've mentioned. We understand your interest and we are actively working on expanding our shipping capabilities" ? doesn't make sense glad it was a free trial but that goes to show you these people just want your money , super high shipping fees bad customer service and overpriced.
Thank you for sharing your feedback with us. On this we have reached out to assist you via mail. Excited to get this to a resolution!
overpriced
Thank you for your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
We have tried this plugin for 3 days. The publishing process of a product within our store was working fine in the beginning but then it broke all of a sudden. We tried to reach their support without any success. They have an AI Bot which is useless as you cannot create a ticket and eventually, we never had any meaningful communication with them. We cannot imagine what might happen with the orders when the basic functionality (import and publish a product to your store) doesn't work. The funny thing is that they market the service with the label 24/7 support. We would say 0/0 support in our case. We tried to uninstall and install the plugin as we thought that this could fix our issue but it didn't.
Thank you for sharing your feedback with us.
To assist you with this Austin from our team has reached out to assist you with this.
Looking forward to assisting you with this and getting this to a resolution.
Currently waiting for BRAD to respond b/c outside of your reply to this REVIEW no one has bothered to respond to ANY of my messages. Hopefully Brad will respond soon and resolve this issue b/c I'm extremely unhappy and will not be happy until I receive a FULL REFUND.
I would never recommend this APP to anyone. I downloaded the APP for the free trial. I deleted the APP before the free trial ended and never uploaded any products of theirs to my site. To my dismay Zendrop still withdrew $399.99 out of my bank account despite not using any of their products or their APP. They claim express emailing well that isn't accurate either because I've yet to get a response.
Hi, thanks for the feedback! We would never withdraw money from your account without your consent, especially if you did cancel your free trial. Are you emailing us at support@zendrop.com? Someone always responds within 30 minutes so if you haven't gotten a response yet, please email brad@zendrop.com (our COO) and he'll handle your situation personally and make this right! Cheers :)
precisa investir na plataforma para começar usar e pra que esta começando fica complicado, poderia pelo menos ter um limite pra testa 7 dias não da nem tempo de chega o produto no cliente e ter um feedback
If you'd be willing, I'd love to have a conversation with you about this to hopefully turn your experience with Zendrop around. Please shoot me an email at joshua@zendrop.com at your earliest convenience. I hope to chat with you soon!
HERE IS MY HONEST REVIEW 1. I downloaded the paid version of zen drop
2. There are no good products on here I had to do ALL the work and import them from aliexpress myself
3. I am paying a monthly free and then they tried to charge me EXTRA for shipping on a item that has FREE SHIPPING listed on aliexpress hoenstly, i liked the app at first but that just seems SCAMMY and not worth it considering how I still am doing ALL THE WORK like $$$$ per month and then you're upcharging on shipping but advertise you are trying to help small business owners. YEAH RIGHT ! There are so many other FREE dropshipping apps that won't upcharge you
Hey there! I'm sorry to hear you haven't had the best experience with Zendrop so far. We have over 500k different products in our catalog so that can definitely make it a challenge to find the exact products you're looking for. We're working on improving our search functionality as well as improving our categories. Additionally, we've recently onboarded many new US suppliers -- a lot of great new products + fast shipping times! For the AliExpress topic, we don't do business with them at all. We source the same or similar products from our own trusted network of factories. We just pull the product listing information so you can start selling as soon as possible. This means that the product cost + shipping cost you see on AE is irrelevant (when you go through the full checkout process on AE you'll find that they're generally more expensive, lower quality products, and much longer shipping times). We do not upcharge, no hidden fees, nothing like that. Feel free to shoot me a message at joshua@zendrop.com. I'd love to have a chat about all of this in more detail. I hope to hear from you soon!