Zendrop ‑ Dropshipping & POD

Zendrop has some great aspects and some really frustrating issues.

Frustrating issues:
- Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection.
- Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again.
- They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options.
- Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket.
- When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided.
- Email support takes several days for a response if you get one.

Good aspects
- I love the auto fulfillment when it works
- pretty good product selection
- easy to use interface most of the time
- easy to sync products and pretty instantaneous
- Easy to find product prices and SKU's etc
- Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them

If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.

Mariane did a fabulous job explaining to me the ends and out of my problem I was having and gave me understanding. So that I may proceed in my business.

Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!

As a student new to dropshipping, I didn’t know much at the beginning, but Zendrop has truly helped me. Their platform is easy to use, and whenever I had questions, their support team was very responsive and guided me step by step. I really appreciate how they took the time to explain things clearly. Thanks to Zendrop

Jo was fast and smooth in her answers

Over 1 million products, with a lot of them being incredibly cheap products. My two constructive critiques are that there aren't as many United States Fulfillment suppliers offering that very quick shipping at low prices in the niches that I am selling in, and the second is the search engine due to the suppliers tagging the items with keywords that may be somewhat unrelated at times in favor of more visibility. Overall, they are the best dropshipping platform in my opinion for sure. In terms of all the other fulfillment centers, their prices are extremely low. In addition to this, they also offer great discounts on annual plans at times throughout the year. They have 24/7 support, Their plans are usage based plans for all of their plans except their highest tier because of the fact that it does go higher than that. Their highest tier allows you to import an unlimited amount of products to your store. They also allow you to import other items from other platforms into Zendrop and their shipping times are still fast because they work with the companies that you want product from outside of their platform to maintain their faster shipping times. If you are a clothing brand, one of the coolest parts of their platform is the fact that their platform also has real life model photos of their products too and isn't just the product itself.

I am new to dropshipping and Harvey from Zendrop provided outstanding support in helping me secure a supplier agreement for my dropshipping business. The responses were quick, clear, and super helpful, making the process smooth and hassle-free. I truly appreciate the professionalism and efficiency. Highly recommend Zendrop’s support team—thank you, Harvey!

love it! help support is great

I had an amazing experience with Zendrop's customer support, especially with Khubaib, who went above and beyond to resolve my issues. Not only did he patiently assist with tracking and order delays, but he also helped me navigate technical issues with my Zendrop account and email changes. The customer service was fast, friendly, and incredibly helpful. They also gave me detailed information about Zendrop's services and even helped me apply for the Zendrop Select program. I highly recommend Zendrop for their outstanding customer support!

Zendrop is good dropship platform, specially for beginners. Would recommend to everyone!