Reviews (10,206)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

February 6, 2023

well on;y installed the app now. so can't really say something,

maybe request reviews once you have noticed it being used for awhile

That's Mine
South Africa
1 day using the app
Zendrop replied February 7, 2023

Hey there! I totally understand where you're coming from. The new user experience is extremely important, and we've actually gotten some really great feedback from our users who are just starting out. A lot of them wait to complete the onboarding flow 100% until they've had a chance to feel the platform out. I wasn't able to catch your contact info, but please don't hesitate to reach out to me via email at joshua@zendrop.com. I'd love to discuss this with you, and hopefully turn your 1-star experience into a 5-star experience!

Edited February 8, 2023

Looking Useless where is the damn Live Chat Support.
and to import a product first you will have to start selling without knowing the product price, shipping cost HOW THE HELL will i decide my profit margin.
No Automatic Fullfilling for FREE version is nonsense.

aShinyStar
France
1 day using the app
Zendrop replied February 24, 2023

Hi there! Just letting you know that I attempted to reach out to you via email, but have not received a reply yet. I'm going to try again as I'd really love to dig into this with you. I hope to talk to you soon!

November 3, 2023

la app no me esta permitiendo importar articulos a shopify

Mi tienda
Spain
About 5 hours using the app
Zendrop replied November 6, 2023

Thank you for sharing your feedback with us. On this we have reached out to you via email to assist you with this. Excited to get this to a resolution.

September 15, 2022

If you're in the UK don't bother installing. The items are all from ali express etc only more expensive, delivery takes at least 2 weeks and shipping prices are ridiculous! Very misleading reviews, does shopify actually check they are legit?

Tarot, She Wrote
United Kingdom
39 minutes using the app
Zendrop replied September 22, 2022

Hey there! I just wanted to clarify that we don't do business with AliExpress at all. We source the same or similar products from our own trusted network of factories. We just pull the product listing information so you can start selling as soon as possible when using our AE import feature. This means that the product cost + shipping cost you see on AE is irrelevant (when you go through the full checkout process on AE, choosing a shipping method comparable to Zendrop's, you'll find that they're almost always more expensive, lower quality products, and much longer shipping times). We do not upcharge, no hidden fees, nothing like that. As of writing this message, our shipping times are averaging at around 12 days shipped from China to the US + we have many new US suppliers with great products and super fast shipping times! Feel free to shoot me a message at joshua@zendrop.com. I'd love to have a chat about all of this in more detail. I hope to hear from you soon!

October 5, 2023

Little Tads Market
United States
About 1 year using the app
Zendrop replied October 9, 2023

Thank you for your review. To assist you with this, we have reached out to you directly via email to get details on the issue and assist you with a resolution. Excited to assist you.