Reviews (10,377)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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Ian was a great help with my Zendrop account, I accidently purchased a pro plan and wanted a refund but instead I was offered 2 months free which I took more than happily. Will continue using Zendrop!
Thank you for sharing your experience! We're thrilled to hear that Ian was able to assist you and that you’re happy with the solution. Your continued support means a lot to us!
Zendrop-Dropshipping support team have great customer service. They go over and above to make sure your problem is solved and if they can't they will reach out to others to make sure they solve your issues. They take time to listen to there customers and act accordingly. I cant thank them enough for there support today.
Thank you so much for your detailed feedback! We're delighted to hear that our Zendrop-Dropshipping support team went above and beyond to assist you. It’s wonderful to know they took the time to listen and address your concerns. Your appreciation means a lot to us, and we're here to help whenever you need support!
If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice.
The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production.
To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous.
UPDATE 11/25
Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management.
Avoid at all costs.
We sincerely apologize for the challenges you've faced and the frustration caused. We understand your concerns and take your feedback seriously. Please reach out to us at austin@zendrop.com and we're more than happy to help you out.
I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!
I am very thankful for the support I received from Zendrop team. Recently, when I needed help with a few issues. They stepped in quickly and handled it with impressive efficiency. Everything was resolved seamlessly and without delay. I couldn't be happier with the support I received :)
I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.
Here you get a real support for your problem almost any time!
Thank you for your feedback! We're so glad to hear that you've experienced reliable support whenever you needed it. We're always here to help with any issues you may have!
Excellent Customer Service. Khubaib was really on point and guided me really well.
Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!
We’re sorry to hear that you’ve had a frustrating experience so far. We understand how confusing support can be, and we appreciate your patience. We’ll make sure to look into this and get things sorted for you. Please hang in there, and we’ll do our best to help you through it.
Fantastic experience with Zendrop!
Zendrop has been a game-changer for my Shopify store. Their platform is user-friendly, and the product catalog is vast, which made it easy to find unique items that fit my niche perfectly. The seamless integration with Shopify saves so much time – all the product details sync instantly, and their order processing is smooth and efficient. But what really stands out is the support team! They've been incredibly responsive and helpful, always ready to answer questions and provide guidance whenever I've needed it. I’d highly recommend Zendrop to anyone looking to streamline their dropshipping operations on Shopify
Thank you for the amazing feedback! We’re thrilled to hear that Zendrop has been a game-changer for your Shopify store and that you find our platform user-friendly. It’s great to know our support team has been responsive and helpful as well. Your recommendation means a lot to us, and we’re here to support you every step of the way!