Reviews (1,431)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface that simplifies product sourcing and order fulfillment. Its automated system is noted for efficient processing and shipping, particularly in the U.S. The extensive product catalog and fast shipping options are highlights, along with responsive customer support and branded packaging options. The ability to use a single subscription across multiple accounts is beneficial for managing several stores.

September 25, 2023

neals-warehouse.myshopify.com
United States
8 minutes using the app
Zendrop replied September 27, 2023

Hi there,

It appears that your experience with Zendrop was less than exceptional. Austin from our team has reached out to assist you on this.

Excited to assist you with this.

July 15, 2025

bad work

AMT Store
India
July 14, 2025

Awesome customer service!

Reliva
Canada
July 13, 2025

Está muy bien, el servicio al cliente es muy rapido, efectivo y amable

Thicky
Colombia
July 12, 2025

Maria was fantastic in helping me with any and all my drop shipping needs!

Vanity AesthetiX
United States
July 12, 2025

Very good customer support, (please fix the search engine though)

My Store
United States
July 11, 2025

Great customer service. I am a new seller and had a question and they were able to get me answer very quickly. Highly recommended and very satisfied with service so far.

ZenithVale
United States
July 10, 2025

The chat service was awesome!

Merjerrie of customer service gave an exceptional friendly service to help solve issue at hand. She took all the time and helped me through it all by explaining steps by steps in a detailed guidance.

Thank you, I am very happy.

Home Decor Niche
Netherlands
July 10, 2025

Really helpful support!

Frobies
United Kingdom
July 9, 2025

Ravie
Malaysia
July 9, 2025

Great efficiency, user-friendliness, and auxiliary support

My Store
Sweden
July 8, 2025

great support team specially Krisnalyn

pawmigo
United States
July 7, 2025

Amazing support

Phyniqs
Poland
July 7, 2025

Zendrop support team is friendly and helpful

BuyTri
Vietnam
July 5, 2025

Tuve un problema por un error mio en la suscripción de otra cuenta con otro correo de un plan y me lo resolvieron super rápido me dieron rembolso de la cuenta que no quería tener el plan la atención al cliente fue super rápida y amable 10 de 10

ROLLS HELADO
Mexico
July 4, 2025

Wonderful experience, Rafaela was super kind, informative and answered all questions promptly. Definitely recommend! excellent customer service.

Anoria
Mexico
July 3, 2025

Me han atendido muy bien, me han resuelto mis dudas, un servicio excelente!!

Mi tienda
Spain
July 3, 2025

Très bon fournisseur. Servirce client rapide et efficace (Harvey Khan) juste si le branding pouvait se faire sans MOQ ce serait un 5/5

KM Vision
France
July 3, 2025

this for liezel from support team

NÉRLISSA
Germany
June 26, 2025

Auvanti™
United States
June 25, 2025

TrendoKart
India
June 24, 2025

I am very pleased with the assistance provided.
Maria is a professional employee, she immediately figured out and offered a solution to my issue without harming Zendrop, and beneficial for my new store.
Keep it up Maria!

MyHomeSV
Italy
June 24, 2025

Zendrop is not a trustworthy company. After you subscribed to it, you put yourself into a headache.

Modish Vale
Canada
June 24, 2025

Great service, shipping times reasonable and very easy to use

Cosmabella
United Kingdom
June 23, 2025

Soma Selects
United States
June 23, 2025

I had a great experience with agent Harvey, who truly went above and beyond to help me. He took the time to thoroughly investigate my issue, which took around 30 minutes to resolve. Despite the complexity, he remained patient, professional, and determined to find a solution and in the end, he did. I really appreciate his dedication and support. Thank you, Harvey!

Perla Clean
Belgium
June 23, 2025

They are trully amazing! Always have fast answers to all your questions!

Zylo
France
June 23, 2025

Zendrop support is outstanding.
Everytime I have a questions or problem to solve, they help me very fast with complete details informations.
I'm very happy with them.

BFAN LLC
United States
June 22, 2025

Rose was incredible and efficient support. I was provided with links and explicit instruction on how to find the answer I'm looking for. Thanks for the help!

Elera Glow
United States
June 22, 2025

I had the pleasure of being assisted by Maria, and I can't speak highly enough of her. I was unexpectedly charged for a Plus plan subscription due to an old account I had completely forgotten about. As soon as I reached out, Maria handled everything with speed and professionalism—my refund was processed within seconds.

What truly stood out was her kindness and attentiveness throughout the entire interaction. She made sure every concern was addressed and even checked in to see if there was anything else I needed.

Maria, you are an absolute gem—thank you for turning a potentially frustrating situation into such a smooth and pleasant experience. You deserve all the recognition.

Glow & Grow
United Kingdom
June 21, 2025

FlareCase
United Kingdom
June 21, 2025

the best platform that have completely services and customer support in dropshipping and customize brandinding and packaging .
this is the best platform to invest your money in it and they have expensive value for money
thanks for customer services they were really friendly

SAQR FALCON
Saudi Arabia
June 19, 2025

the agents are very attentive and they respond promptly to every require. highly recommended

FitHydrate™
Australia
June 19, 2025

Really kind customer service

Il mio negozio
Italy
June 19, 2025

They stole money from me! I was not on a paid plan and the switch my plan from FREE to the PLUS Plan. Do not use them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You will regret using them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TeezzyfitzJewelry
United States
June 19, 2025

Very grateful for the 24/7 support team, they helped me sort out subscription issues and with problems that occurred with my first sale.

AlignIQ
United Kingdom
June 18, 2025

I had an issue that was basically my own fault for not reading the rules after someone else built my site.

They solved it and made sure everything was clear and satisfactory.

Excellent customer service!

Luxe Beauty Haven
Canada
June 18, 2025

Muy buena Nyka me ha ayudado con todas mis dudas, es mucho mas facil usar Zendrop cin la ayuda

Kimmol
Spain
June 17, 2025

I had an issue of my product out of stock, but was smoothly resolved by following up the steps Nyka put me through. All my questions was answered .

Alomaris Collection
Canada
June 16, 2025

I had Shiza and she was an A Grade pro at what she does even when i was heated she provided me a solid solution

PureTouch
Australia
June 16, 2025

Very responsive Rafaela fixed my problem

labuCurve
Canada
June 15, 2025

very fast and helpful support

Noxcase
Germany
June 13, 2025

The service is great and fast. I deeply appreciate your service

DPS_boutiques
Canada
June 11, 2025

Krisnalyn was great!

Abstract Glowcase
United Kingdom
June 11, 2025

Support was great! Krisnalin Torres was very concerned about my problem and answered all my questions. Thanks.

PARACELSO
United States
June 11, 2025

That might've been the fastest customer support I got. Everything I asked for and even more. Just amazing!

My Store
Canada
June 10, 2025

If the product is already expansive and the shipping makes it even more expansive, How much should I charge my customers?

Like if a product that is worth $10, I buy it for $17 or $18 with shipping, How much should I sell it for to get profit? $ 40???

ViaVibe Gear
Canada
June 9, 2025

Enerxia
Brazil
June 9, 2025

Had a problem sourcing a product and i messaged the AI Agent, and was immediately connected with an employee of Zendrop who helped me with the issue. Great service

EndlessPop™
United States
June 9, 2025

Zendrop is good dropship platform, specially for beginners. Would recommend to everyone!

ElevateGear™
United Kingdom
June 8, 2025

My Store
United States