Reviews (9,795)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment, along with fast shipping times that boost customer satisfaction and repeat business. The platform offers a wide range of high-quality products and seamless integration with major e-commerce platforms like Shopify. Customer support is highlighted as responsive and professional, with features like automated fulfillment and custom branding options enhancing operational efficiency. Additionally, the availability of educational resources such as live coaching calls and an academy are valued for supporting merchant growth.
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The most important thing is that the people who are in charge of this, know what they’re doing, and these people know it. The app itself is easy to connect to your online store and I would recommend this website
Nyka helped me fantastically! I had an issue with processing a product, and she took all the time and patience with me, guiding me step by step through everything. I am super satisfied with the service. You can't get better service!
Great communication and awesome help! I had a couple of questions regarding one of my orders that was under review and I received help immediately.
Thank you for your review. We're glad to hear it from you.
Zendrop also offers great support whenever i have any kinds of questions.
I requested a size chart, and within 24 hours, the support team sent it to me.
So far one of the best companies to reply fast and efficiently and they reply to the chat and if you leave they send your answer by email which I thought was great, oh as well a copy of chat to your email,
Thank you for your positive feedback! We're thrilled to hear that you found our response times helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
I have been using this app for about 4 months now and I am happy with the products available. The biggest complaint from my customers is that the items arrive in very damaged packaging and in some cases items are missing in the packages. Zendrop staff is amazing in working with you to address concerns and has helped me through complaints. However, I do wish there was more QC on packages and items that are being sent to the customers. All in all a good experience but would love to see more effort in QC and packaging.
The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave me the same answer, the attention received was shameful, they made me waste time and money
We apologize to hear that you did not receive ideal support. Your experience is important to us, and we’ll be reaching out to you offer further assistance.
Had some trouble with a free trial promotion and the customer service team, specifically jobelle, helped me straight away and had it resolved. Loving zendrop!
We’re thrilled to hear that Jobelle was able to help you with the free trial promotion! It’s fantastic to know you’re enjoying Zendrop.
My journey into online entrepreneurship has been significantly uplifted by Zendrop, not only simplifies dropshipping but also empowers small businesses like mine in countless ways. Zendrop has proven to be an invaluable partner in my business growth.
One standout aspect of my experience has been the customer support, particularly through Jobelle. This Reps dedication and expertise has been instrumental whenever I've needed assistance. Jobelle goes above and beyond to ensure that every query is addressed promptly and effectively.