Reviews (10,408)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.
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Customer service is very fast and effective, they cleared up all my doubts. Many thanks to the entire Zendrop team.
Avoid them!!!
Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems:
Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's inability to meet proper delivery deadlines. This has resulted in us having to refund nearly a third of our orders.
Incompetent Support: Their customer service is incompetent most of the time and takes forever to respond to concerns. Instead of resolving issues efficiently, we’re often left waiting with no real answers.
Sudden Price Increases: We've experienced sudden and unexplained increases in product costs, making it difficult to maintain profit margins and serve our customers effectively.
Constant Refunds: While their refund policy is the one positive, it’s not a great feature when we have to rely on it constantly because they can’t fulfill orders properly.
Zendrop's selection, especially with U.S.-based suppliers, is extremely limited, which makes it difficult to find quality, competitive products for our customers. On top of this, their products are significantly overpriced, and the shipping costs are absurdly high in comparison with their competitors. The inflated prices and lack of variety make it nearly impossible to maintain profit margins or offer value to customers. For a platform that advertises convenience and quality, their offering falls far short of expectations.
Zendrop’s inability to handle fulfillment reliably has cost us not just money but also the trust of our customers. For small businesses like ours, every interaction matters, and unfortunately, Zendrop has failed to meet even the most basic expectations of a third-party fulfillment provider.
We cannot recommend Zendrop to other small business owners and are transitioning to a new supplier to avoid further damage to our brand.
Thank you for sharing such a detailed and honest account of your experience with Zendrop. We deeply regret the challenges you've faced, especially with customer satisfaction, support, pricing, and fulfillment. Your feedback is invaluable, and we take these concerns seriously. We’ll reach out to assist you further and ensure we address any outstanding issues.
Very good customer service received from Jo!
I love Zendrop, especially for its automation and product quality. Take the time to understand the platform thoroughly. The customer service typically responds within 24 hours, but it may take a bit longer over the weekends. Make sure to set yourself up for success!
Low support . worthless. its mess my store and they even dont have knowladge of shopify. just working for shift, this service is not good
dont use it
We sincerely apologize for the experience you’ve had, and we understand your frustration. Your feedback is important, and we regret that we didn’t meet your expectations. We’ll reach out to you directly to address the issues and provide the support you need.
Today i had some problems with my webshop, Janelle From the Help chat, helped me in les then 10 minutes to resolved to problem. nice work, keep it up.
Very Helpful and Knowledgeable.
Fast communication and help in any issue that I had so far. Thanks!
I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.
understanding, knowledgeable and willing to help