Reviews (9,801)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment, along with fast shipping times that boost customer satisfaction and repeat business. The platform offers a wide range of high-quality products and seamless integration with major e-commerce platforms like Shopify. Customer support is highlighted as responsive and professional, with features like automated fulfillment and custom branding options enhancing operational efficiency. Additionally, the availability of educational resources such as live coaching calls and an academy are valued for supporting merchant growth.

June 10, 2024

I would not recommend Zendrop, even if you're on the Plus Plan. Their "Top Trending," "New Arrivals," and "Best Sellers" categories, along with the extras, are simply not worth it. I ordered a sample from Zendrop Fulfillment, and they sent the wrong type. It's baffling that they messed up a sample order. Now, I have to wait another 15 business days for a replacement. How can I trust them with my regular orders if they can't handle a simple sample correctly?

Additionally, Zendrop lacks the necessary declarations of conformity and certificates for products that require them. This omission means you can't use their products on TikTok, eliminating a significant market opportunity.

Overall, Zendrop has been a huge waste of time and money. I would not recommend their services.

CoolTravelTech
United States
3 months using the app
Zendrop replied June 12, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

September 7, 2024

product are so overpriced compared to other supliers

Zealution
United States
3 months using the app
Zendrop replied September 10, 2024

We sincerely apologize for any inconvenience caused by the pricing you encountered. We're reaching out to you to provide further assistance.

August 29, 2024

RIP OFF. We upgraded to a plus account only because it was required to access print on demand services. However once we signed up, when we went to look at the print of demand products all it said was catalog "coming soon". and there was absolutely ZERO print on demand products. This is deceptive because their website and marketing says you get print on demand with a plus membership at $79 per month. there is no free trial either, they charge you right away. so we paid $79 just to find out the one thing we wanted to look into with them was not available. I am wondering why there are so many good reviews on here. Our experience within minutes of signing up is not good at all.

The Tiki Yard
United States
About 1 hour using the app
Zendrop replied September 6, 2024

We apologize for the issues you've encountered. To help resolve them, we're reaching out you via email.

September 9, 2024

CHARGING FOR NOTHING AFTER I ASKED TO REMOVE AND CANCELL SUBSCRIPTION!!!

HandyShop
United Kingdom
26 days using the app
Zendrop replied September 16, 2024

We apologize for the inconvenience. We'll reach out soon to provide further assistance with this issue.

May 12, 2024

Worst dropshipping service ever. It looks pretty - everything is organized and easy to find. However, don't let that fool you (btw, this is coming from someone who was a plus member). Let me explain:

1. I wanted to try Zendrop before posting products on my store, so I ordered a few samples to test them out. They took so long to arrive and I contacted their customer service many times. Eventually, I just gave up and canceled the order.

2. Their 24/7 customer service only sounds nice. Yes, they reply fairly quickly, and yes, they are very friendly, but they don't actually help you fix the problem. All of my conversations with customer service agents went something like this:
They say they'll check why the products are taking so long to arrive and get back to me as soon as possible. When they get back to me, all they have to say is that they've just contacted the sender and that there has been some sort of an ambiguous delay, but the products are on their way. Sounds assuring, the first time they say it.

Bottom line, I think it's a waste of time and money.

Spirecook
Israel
4 months using the app
Zendrop replied May 14, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

June 4, 2024

Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app

Black Cats Store
France
4 months using the app
Zendrop replied June 6, 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.

May 6, 2024

Don't get fooled by their advertisement.

It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders.

the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number.
They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually!

Your customers will not be happy at all!

Texan Crafts
United States
21 days using the app
Zendrop replied May 9, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

September 26, 2024

Customer service is non existent. They'll charge you $79 even after you cancel the free trail and then they refuse to refund. Plus they add $100 to the account that's meant to be used towards orders, but when you don't have any orders they still won't return the $100 and it'll just sit in the account forever. Would not use again in the future.

NIRVANA
United States
9 minutes using the app
Zendrop replied September 30, 2024

We're sorry to hear that your experience wasn't ideal. Please email us at austin@zendrop.com so we can assist you further.

Edited July 16, 2024

Overpriced products.
Update:
No proper support

My Store
United States
5 days using the app
Zendrop replied July 15, 2024

We are sorry to hear that your experience was less than ideal. Please reach out to us at austin@zendrop.com and we'll be happy to get this to a resolution.

June 30, 2024

J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business

BEAUBI
France
6 days using the app
Zendrop replied July 1, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.