Reviews (10,430)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

May 28, 2024

Well I having issues with my first order so is about a month and I still haven't received my order

Luzaires Store
United States
3 months using the app
Zendrop replied May 31, 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.

May 7, 2024

They prey on the drop shippers with no experience.

I give this a 2 star for layout and ease of use but for a start up you feel like it's impossible to make a profit and Zen drop only exacerbated this through the highest shipping cost this world has ever seen!!!!!

It's just ridiculous and I'm now moving onto Alibaba to speak with suppliers personally and build a relationship with them while saving ...

Mindfulmist
Australia
15 days using the app
Zendrop replied May 9, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

October 16, 2024

Beste, ik heb mijn betalingen nog altijd niet ontvangen er is wel via zendrop in mijn rekening de kosten afgehouden. aan waar liggen de probleem kunnen jullie mij helpen aub

TaraTrends
Belgium
27 days using the app
Zendrop replied October 18, 2024

We're sorry to hear that you haven't received your payments yet, despite the costs being deducted from your account via Zendrop. We'll reach out to you to gather more details ...

Edited January 7, 2025

UPDATE 01/07/2025:
I am so frustrated with Zendrop! I haven't had my store up and running for very long and I just received my first order a couple of days ago. I have to cancel that order because the supplier is out of stock for the item that was purchased. Now, I know Zendrop is not the supplier. But Zendrop works with those suppliers and if the supplier is out of stock, that should be ...

TailRings.com
United States
Over 1 year using the app
Zendrop replied August 21, 2023

Thank you for sharing your feedback with us and we are sorry to hear that your experience was less than ideal.

To assist you with this, we have reached out to you directly ...

December 21, 2022

Some of my products have been in processing for 9 days. Not the best when you are trying to make a good impression with influencers!

New Momz
Austria
About 1 year using the app
Edited December 22, 2022

Good for service, No products available in US Warehouse though, it would be better to add more products to US warehouse because 2 to 3 weeks deliveries doesn't work anymore

Midlint
United States
About 1 year using the app
October 20, 2023

I have been using Zendrop the last 3 Months. It started well:
Easy to manage the orders and the chat replied quickly.
But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different ...

alamea-shop
Germany
About 1 year using the app
Zendrop replied October 23, 2023

Thank you for sharing your feedback with us. On this we have reached out to you via email to understand this in detail and assist you with this.

Excited to get this to a ...

November 19, 2023

shipping is to high

Double D Trading Post
United States
12 months using the app
Zendrop replied November 21, 2023

Thanks for sharing your review. We have reached out to you via email to assist you with this.

January 24, 2023

This experience has not been good. Importing a product from zendrop to my store has been impossible to do. Not sure why I can't do the system override for products so you guys fulfill them and they populate on my store but this has not been a good experience. Maybe someone can help

AmalieBeauty
United States
10 months using the app
Zendrop replied January 25, 2023

I just emailed you a moment ago in hopes of discussing all of your issues in greater detail. Please respond back to that at your earliest convenience. Talk soon!

Edited December 9, 2022

So far i have been using the free version but every 5-10 min a pop up appears for me to upgrade. This is very frustrating especially since i am new to the shopify and e-com space. I would like to make money and get more familiar with this app before i begin to spend money on out. Besides that i have been able to find great products, and good prices. But i would like to be able to search more ...

One Stop Shop
United States
8 months using the app
Zendrop replied December 9, 2022

Hi there. Thanks so much for the honest feedback! I've shared this with the product team. We're improving Zendrop every single day and this kind of feedback is super ...