Reviews (10,397)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, suitable for both beginners and experienced users, and its diverse, high-quality product range. They value the seamless Shopify integration, automated fulfillment, and fast shipping options that boost customer satisfaction and business scaling. The responsive customer support, custom branding options, and educational resources are also highlighted, along with the benefit of using a single subscription for multiple accounts.

July 19, 2024

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.

EZ Tech Life
Greece
9 months using the app
Zendrop replied July 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

October 29, 2024

Nice Support

UK Play Time
United Kingdom
5 days using the app
Zendrop replied October 31, 2024

We appreciate your kind words and we're glad to hear that you love the support you received. We just noticed that your ratings says otherwise so we'll be reaching out to you to further assist you with any concerns you may have.

August 15, 2024

great help
easy to link with shopify
great products
easy access

Home
Australia
3 months using the app
Zendrop replied August 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

August 13, 2024

10/10 with help quick and easy! they staff are nice and they will help you with any issue you have

Game Haven X
United Kingdom
About 1 month using the app
Zendrop replied August 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

November 6, 2024

Hi , I have been terminated the zendrop from my Shopify store as somebody tried to create orders from my shop. While I uninstalled the zendrop from my store they have billed me of 39.42£ . Now I am trying to get in touch with zendrop but I can’t get access to them. Weather it’s a third party but how I gonna know that they not going to charge me next month . I had not set up that time .

Pet plate pantry
United Kingdom
Zendrop replied November 8, 2024

We're really sorry to hear about the issues you’ve encountered, and we understand your concern. We take situations like this seriously and will be reaching out to assist you in resolving this matter and ensure no further charges are made. Thank you for bringing this to our attention, and we’ll work to get this sorted for you as soon as possible.

August 6, 2024

Pretty good overall expierence. Unfortuanatly they still have not sorted the extension for aliexpress import. 1 start saddly. Great customer support tho so ill leave a 3

Summit Sports Goods
New Zealand
29 days using the app
Zendrop replied August 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

July 10, 2024

Customer service is absolutely fantastic. But the app is horrible. Does not import products from AliExpress and has caused lost hours of work and inability to import new products

Apex Thrive
United States
7 months using the app
Zendrop replied July 12, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

March 27, 2024

This app is great for beginners and the products are amazing. The only thing that I dislike is the check list you have always pops up even after you hide it. If you select dismiss there is another message that appears saying are you sure you want to miss out on the 100 credits, you select yes Im sure but then if you select a page for example you look at products the message will pop up again. Another thing is sometimes I get error messages if I select a product from "my products" usually happens when i use a desktop. Other than that its great!

BottleMe
New Zealand
6 months using the app
Zendrop replied March 29, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this. Excited to improve your experience.

June 16, 2024

I placed two separate orders and each was fulfilled nearly 18 days later. My customers were very upset!!

That said, when I got a human customer service rep, she showed me how to track the order (I didn't know which shipper in China to select). If I knew how to do so all along, I would have been able to tell customers where product was.

I will give ZenDrop a couple more tries:)

CartHop
United States
2 months using the app
Zendrop replied June 24, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

June 15, 2024

Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.

Whooly
Sweden
About 2 months using the app
Zendrop replied June 24, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.