Reviews (10,411)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.

November 18, 2024

Zendrop has truly exceeded my expectations! Their customer support team is nothing short of amazing — always friendly, helpful, and quick to provide solutions. Whenever I’ve had a question or needed assistance, they’ve gone above and beyond to make things clear and easy to understand.

It’s so refreshing to work with a team that genuinely cares about their customers. Their support makes running my business feel like a breeze! If you’re looking for reliable service and a team you can trust, Zendrop is the way to go.

My Store
South Korea
About 24 hours using the app
November 17, 2024

it helps us with getting supply faster, and with great support team and fast respond time

daily the bailey
Morocco
About 1 month using the app
November 9, 2024

I would rate this app 5 stars because the support team is very polite and helpful, they are very quick too.

The Tech Shop
United States
About 1 month using the app
October 10, 2024

Zendrop are a quandary - they have superb customer service (people), but they are let down by a system that really isn't set up for 'supply'.
The sheer number of 'variations' on a single supply item, from different supply points, means that the store owner is left wondering if they connected the right item, or if the (occasionally nice) pictures actually show the items they are offering. BTW Zendrop - check the pics, most people are struggling with Google and it's archane policies on images, MINIMISE THE TEXT AND MAKE IT LANGUAGE RELEVANT.

The number of times that an item gets 'pulled' is odd, when in reality there are multiple other suppliers, which means that you cannot be certain that the 'listing' you have won't give you dozens of rejected orders, as Zendrop don't connect one listing to multiple suppliers, that's up to the store owner to manage.

Zendrop's Plus listing subscription is also dubious - there are no tangible benefits to this other than more items (why would you restrict the listings that someone can have?) and some really quite boring 'tech talks' that are hosted by very 'cool' guys telling you how they are coming to you from their new apartment, and taking 5 times more than required to 'introduce' you to Zendrop's listing systems, or how you basically need to learn every AI package out there if you're going to succeed.

CJ don't charge you to list their items, they just want you to sell them.

Gadget-i
United Kingdom
Over 1 year using the app
Zendrop replied October 15, 2024

We appreciate your insights and understand your concerns regarding our system and listings. We’re sorry for any frustration this has caused and will be reaching out to assist you further.

October 9, 2024

zendrop is a great platform to work with. you can quickly add products and have a good team that is always there to help you. for example i needed a replacement product because it was broken. it was quickly and professionally solved by the zendrop team! thanks for that!

Prodexx Nederland
Netherlands
6 months using the app
Zendrop replied October 10, 2024

Thank you for your great feedback! We're thrilled to hear that you find Zendrop to be a fantastic platform and that our team was able to quickly and professionally assist you with your replacement product.

January 3, 2025

excellent customer service

BabeMine
United Kingdom
2 months using the app
Zendrop replied January 14, 2025

Thank you so much! We're glad to hear that you’ve had an excellent experience with our customer service. We truly appreciate your feedback and are always here to help whenever you need us!

October 25, 2024

Fantastic experience with Zendrop!

Zendrop has been a game-changer for my Shopify store. Their platform is user-friendly, and the product catalog is vast, which made it easy to find unique items that fit my niche perfectly. The seamless integration with Shopify saves so much time – all the product details sync instantly, and their order processing is smooth and efficient. But what really stands out is the support team! They've been incredibly responsive and helpful, always ready to answer questions and provide guidance whenever I've needed it. I’d highly recommend Zendrop to anyone looking to streamline their dropshipping operations on Shopify

Silkiva
Australia
4 days using the app
Zendrop replied October 29, 2024

Thank you for the amazing feedback! We’re thrilled to hear that Zendrop has been a game-changer for your Shopify store and that you find our platform user-friendly. It’s great to know our support team has been responsive and helpful as well. Your recommendation means a lot to us, and we’re here to support you every step of the way!

November 4, 2024

Amazing customer service! If you have a question about a product and need more information about it. Zendrop support team will go further beyond to assist you!

RyzeUP
United States
24 days using the app
Zendrop replied November 22, 2024

Thank you for the amazing feedback! We're so glad to hear that our support team went above and beyond to help you with your product questions. We always strive to provide the best assistance possible, and it’s great to know we hit the mark!

November 20, 2024

They have best support which I like and they are really quick

Gleemine
Sweden
About 2 months using the app
November 12, 2024

Very responsive customer support with great product sourcing! I would 100% recommend to anyone looking for a reliable supplier.

Vorya
United States
About 1 month using the app