Reviews (10,378)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.
While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply.
Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece).
All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation.
I don’t see how you can scale your e-commerce business like this.
I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.
I recently had the pleasure of working with Mariane from the Zendrop team, and I couldn't be more impressed with her exceptional service. From the moment I reached out with my inquiry, she was incredibly responsive and attentive to my needs. Mariane went above and beyond to ensure that an additional variant of the product was added to the listing, which made a significant difference for my business. Her efforts and dedication truly made the process seamless and stress-free. Thank you, Mariane, for your outstanding support and for making my experience with Zendrop a fantastic one!
Thank you for sharing your great experience with Mariane! We're thrilled to hear her exceptional service made such a positive impact on your business. Your feedback is truly appreciated!
Super helpful service, I had an answer within minutes of prompting for help. Would recommend.
Thank you for the fantastic feedback! We're delighted to hear you received quick assistance and would recommend our service. Your satisfaction means a lot to us!
Very kind and helpful. Helped me feel comfortable and helped me get effortlessly started with Zendrop.
Very professional and smooth
The representative Ian was very patient and understandable. He provided all the information I need to know to smooth the process. I am recommending Zendrop very much if they can provide you the best pricing.
Thank you for the fantastic feedback! We're glad to hear that Ian was patient and provided you with all the information you needed. Your recommendation means a lot to us, and we appreciate your support!
Very easy customer support experience. Easy to start and continue!
Thank you for your feedback! We’re delighted to hear that you found our customer support easy and seamless. Your satisfaction is our goal!
I’ve been using Zendrop with my Shopify store, and it has completely transformed my drop shipping business! The integration is seamless, making it super easy to import products and manage orders. The product selection is fantastic, offering fast shipping options, which has significantly improved my customer satisfaction. I love the automation features, especially the automatic fulfillment and real-time order tracking which saves me so much time and effort! If you're looking to streamline your drop shipping business, Zendrop is a game changer. Highly recommended
Thank you for sharing your experience! We're thrilled to hear that Zendrop has transformed your drop shipping business. It’s great that you find the integration seamless and appreciate the product selection and fast shipping options. We're glad the automation features are saving you time and effort! Your recommendation means a lot to us!
Low support . worthless. its mess my store and they even dont have knowladge of shopify. just working for shift, this service is not good
dont use it
We sincerely apologize for the experience you’ve had, and we understand your frustration. Your feedback is important, and we regret that we didn’t meet your expectations. We’ll reach out to you directly to address the issues and provide the support you need.
Contacted the support team on numerous occasions. They're quick to respond and always aid in my query. I was helped by Jobelle recently who supported me with numerous questions. Couldn't fault it.
Thank you for your wonderful feedback! We're so happy to hear that our support team, and Jobelle in particular, was able to assist you with all your questions. It's great to know that we’ve been able to help you consistently and efficiently. We truly appreciate your kind words!
The best one
Thank you for the amazing compliment! We're so happy to hear that you think we're the best. If you ever need anything, don't hesitate to reach out—we're always here to help!