Reviews (1,461)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support and seamless Shopify integration, which simplifies product sourcing and order fulfillment. They value its automation features, like automatic fulfillment and real-time tracking, which boost operational efficiency. Additional perks include the use of a single subscription across multiple accounts and options for branded packaging. The platform also offers educational support to optimize usage.

July 19, 2024

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better ...

EZ Tech Life
Greece
9 months using the app
Zendrop replied July 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

October 29, 2024

I’ve had a great experience with Zendrop! Their team is incredibly responsive – every time I have a question, they’re right there to help. The app itself is so easy to navigate, making it a breeze to fulfill orders quickly. It’s clear they’ve put a lot of thought into making the user experience smooth and efficient. Highly recommended for anyone looking to streamline their dropshipping process!

Flip Drops
Netherlands
3 days using the app
Zendrop replied November 1, 2024

Thank you for the wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team and the app. Your recommendation means a lot, and we’re ...

Edited November 18, 2024

I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.

While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. ...

Min butik
Greece
About 2 months using the app
March 19, 2025

Get back to you fast and they provide the answers you need!

Lookvana
United States
About 1 month using the app
Zendrop replied April 4, 2025

Thank you for the great feedback! We're thrilled to hear our team was quick to respond and gave you the answers you needed!

Edited April 7, 2025

This is an updated review. I am VERY VERY VERY UNHAPPY WITH THESERVICE OF THIS DROPSHIPPER!!! They promised 1-5 days of processing, and 1-10 days for actual shipping. last woeek orders are all past due on all commitments. Right now I have 30% request for cancelation. Support has not been able to resolve the issue.

I am thinking of re-strategizing all my investment as I built my business around ...

Vivareflex Online
United States
Over 1 year using the app
Zendrop replied September 26, 2024

We’re so glad to hear that you had a positive experience with our technical support! Thank you for sharing!

August 3, 2024

I think zendrop is extremely good, simple layout, easy to navigate, great shipping times for dropshipping and amazing fast-responsive customer support.

The only negative thing is that some products are way too expensive, which doesn’t allow for good profit margins and therefore makes it almost impossible to be profitable with paid ads.

Starloop
Sweden
6 months using the app
November 19, 2024

Zendrop Customer service and chat system is fantastic! Very helpful and quick! The App I am just learning, and they are great at answering all my questions! They also sourced a product for me in so quick it was awesome! Lots of cool features and print on demand as well.

Tiger&Lily
United States
4 days using the app
September 17, 2024

Super happy with the support team from Zendrop, always quick to respond and eager to help. The app is easy to use and I love searching for new products to add to my range. Great product selection. Could not recommend Zendrop highly enough.

FURtastic JOYs
United States
17 days using the app
Zendrop replied September 20, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with our support team and enjoy using the app. Your recommendation means a lot to us!

December 11, 2024

I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!

Everyday Goods and Gadgets
United States
10 months using the app
Zendrop replied December 13, 2024

Thank you for your kind words! We’re thrilled to hear that our support team has been consistently helpful and effective. We’ll continue working hard to provide excellent ...

June 2, 2025

Great Customer service!

Comercializadora de Aires Bluestar S.A. de C.V.
Mexico
5 days using the app