Reviews (10,430)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

January 2, 2025

Nightmare, I deleted after two days and got billed $45.64. Do not install this app to try it out because you will get billed.

Goodfella
Australia
2 days using the app
Zendrop replied January 6, 2025

We’re sorry to hear about your experience and any unexpected charges. Please contact us directly at austin@zendrop.com so we can review your billing and resolve the issue.

December 2, 2024

You sent an invoice to my account 3 days after installing your application. How can this happen? I will not pay this and I will close my card for withdrawals in your name. For your information, why can't I reach customer service?

Medcezirshop
Türkiye
3 days using the app
Zendrop replied December 4, 2024

We sincerely apologize for the unexpected invoice and the difficulty you're facing with customer service. This is certainly not the experience we want you to have. We will ...

Edited October 17, 2024

I started using Zendrop in May 2024 when I set up my Shopify store, opting for the $79/month plan based on Shopify’s recommendation. As a newcomer to dropshipping, it took a few months to get my store running smoothly, but once I started making sales, I quickly encountered issues with Zendrop.

Unfortunately, Zendrop frequently dropped the ball on orders. They would process an order, only to ...

The Next Door Neighbor
United States
Over 1 year using the app
Zendrop replied October 10, 2024

Thank you for your feedback! We’re glad to hear that you find our customer service great and accessible.

October 22, 2024

FRAUD!!
This application is completely fraudulent.
I inquired about my eligibility for a specific onboarding offer, and while Juan was verifying it, he blocked my in-app messenger.

I created a second account, provided my actual account details, and questioned why they did that, only to have both accounts deactivated. This is a total scam; I've lost hundreds of dollars because of it.

Their ...

Retro Product
India
21 days using the app
Zendrop replied October 29, 2024

I'm really sorry to hear about your experience. We take these concerns very seriously and want to help you resolve this issue. We'll be reaching out to further assist you ...

November 7, 2024

I cannot figure out how to use it, I figure out the process

My Store
United States
14 days using the app
Zendrop replied November 20, 2024

We apologize for any confusion you're experiencing. If you're having trouble figuring out the process, please reach out to us at austin@zendrop.com, and we'll be happy to ...

Edited November 16, 2024

I installed the app on my store and then uninstalled it. I am still charged. why is that? it was free trial and as soon as i realized I dont need the app I uninstalled it from my shopify store. But I got the bill. Please stop charging me for no reason

VEESORA
United Kingdom
1 day using the app
Zendrop replied November 20, 2024

We sincerely apologize for the confusion and any inconvenience this has caused. It’s certainly not our intention to charge you for services you did not use. We’ll reach out ...

September 19, 2024

I subscribed to Zendrop's yearly service in January, paying $197, but I've never been able to use it. In June, I hired someone to start using Zendrop for dropshipping, but for months, the app was unable to facilitate dropshipping from Alibaba due to technical difficulties. Despite being patient and waiting for a resolution, Zendrop's issues persisted, making it impossible for me to use the ...

Yourneedsathome
United States
8 months using the app
Zendrop replied September 23, 2024

We do apologize to hear that about your experience. To further assist you with this, we'll be reaching out to you.

February 13, 2025

HORRENDOUS CUSTOMER SERVICE. SCAM. F - - - - - - -

Castle Cove Gifts
United States
8 days using the app
Zendrop replied February 18, 2025

We’re really sorry to hear about your experience. We understand your frustration, and our team will reach out to assist you as soon as possible.

November 17, 2024

don't buy wont install into existing store on shopify you got to keep buying

Idrilian.storeLLC
United States
About 12 hours using the app
Zendrop replied November 20, 2024

We apologize for the inconvenience. We understand your concerns and we will definitely reach out to assist you further.

September 16, 2024

The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave ...

MalbaStuff
United States
6 months using the app
Zendrop replied September 20, 2024

We apologize to hear that you did not receive ideal support. Your experience is important to us, and we’ll be reaching out to you offer further assistance.