Reviews (10,425)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.
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So far i have been using the free version but every 5-10 min a pop up appears for me to upgrade. This is very frustrating especially since i am new to the shopify and e-com space. I would like to make money and get more familiar with this app before i begin to spend money on out. Besides that i have been able to find great products, and good prices. But i would like to be able to search more freely without the suggestion of an upgrade every 5 minutes.
also it says unlimited imports to my store but its keeps stopping after a certain amount and holding me back.
Hi there. Thanks so much for the honest feedback! I've shared this with the product team. We're improving Zendrop every single day and this kind of feedback is super impactful. For the imports, we did make a change recently to reduce strain on our backend since we are getting a lot of new sign ups daily, which means a lot of new imports daily (you can check the Zendrop Updates section of our Knowledge Hub Community for all new updates). We're constantly improving performance as well so you should see this improve over time.
I placed my first order on zendrop of the product I wanted to sell to test and make sure everything will go smoothly before I used zendrop to fill all of my customers orders. The expected time frame for transit states 10-15 days, along with 3 day processing time however it has now been going on 20 days with the product no where near the delivery address let alone the United States. There were no stated delays on the tracking either. I pay $49 a month to use zendrop for their faster shipping methods when they are the same as other dropshipping fulfillment apps that are free. ♀️
JUST STARTING OUT SO I WILL LET YOU KNOW WHEN I GET TO KNOW THE APP SO SEE YA IN ABOUT 3 MONTHS SO THANK YOU SO FAR
3 months is a solid amount of time to test things so out, so here's to hoping that you have a 5-star experience from start to finish! :)
I haven’t sold anything yet still having trouble setting up my store
Thanks for sharing your feedback. On this we have reached out to you via email to assist you with this.
I just opening my online store and hear that zendrop was great for dropshipping so I add them to my store. Once I get a sell, I will give you my rating on the performance.
Sounds great! I hope that after giving Zendrop a solid chance you find that it will be a fantastic tool for your dropshipping journey. :)
i had an oder on the dec 7 and the shipping updated on the 13th and since then it has not updated. this is killing the trust my customer has for me. good price and good customer support but delivery time is really bad.
Thanks for sharing your feedback. On this we have reached out to you via email to get this sorted out.
esta al principio bien
Thanks for sharing your feedback. We have reached out to you via email to assist yo with this.
UPDATE: Zendrop does not vet their sellers to make sure they're actually US Based shipping. So if you're looking for quick turn around from fulfillment to delivery, buyer beware! The test order I made during the trial period STILL HASN'T BEEN DELIVERED. It's undoubtedly on a slow boat from China but was supposed to be a US based shipping location. Completely unusable for my use case and expected level of service.
When I emailed Zendrop to complain, I got crickets as a response.... One order... one problem... no customer service... NO thanks! Original Review: Chose this drop shipping app because it offered US based fulfillment to cut down on overseas delays. Still in the trial, but seems to work pretty good.
My only complaint initially is that some of the vendors do not separate their variants well enough - eg earrings that have 20 variants but just a mess of hastily pasted photos in the main description with no variants with photos or descriptions. I can't list that in my store - if they don't take enough care to list properly, what does that say about the rest of their business practices?
As far as the sale through process, seems to work good. I placed a test order and we'll see how that does. I am still in the trial period.
Paid $49/month for express shipping and just to find out your shipping is having problems and regular shipping is currently "better". I'm just Disappointed that I am Still waiting for my package I can only imagine the problems I'd run into when I have customers. Please fix this issue.
Hi there. Yes, we have a tool-tip in-app explaining this and we're actually going to be removing the Express Shipping option and making some improvements to how our shipping lines are displayed in-app. I'm sorry to hear that you've been having issues with shipping and anything you need help with our Customer Success is available to help out as soon as they're able, just shoot them an email at support@zendrop.com or get connected through the help widget within your account.
Can't know inventory , no support 0 but good prices with good shipping time and also good shipping rate