Reviews (10,397)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, suitable for both beginners and experienced users, and its diverse, high-quality product range. They value the seamless Shopify integration, automated fulfillment, and fast shipping options that boost customer satisfaction and business scaling. The responsive customer support, custom branding options, and educational resources are also highlighted, along with the benefit of using a single subscription for multiple accounts.

February 12, 2024

At the moment i am not sure on ho the system is going to help. I have not even received a welcome email and nor have i receivednthe email about the 200$ intro.

I built my site nearly 2 weeks ago, using the link on zendrop coalating items from from ali express, i can't even make a sale because most of the item had no price againt them, i have people waiting to make purchase but cant because no price on items.

I am hopefull that things ill improve.

WELLBEING LC
Spain
3 months using the app
Zendrop replied February 14, 2024

Thank you for sharing your feedback with us on this. We have reached out to you via email to assist you with this.

February 15, 2024

My experience so far with Zendrop. Has been the products are bigger than they seem online. Which is cool. I gave Zendrop a 3 star rating because, the shipping. I've had an order go a month. It makes customers think about coming back. So until they can get a Faster shipping & handling, ill keep this review to 3 stars.

JR Merch
United States
3 months using the app
Zendrop replied February 20, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

May 6, 2024

Not really getting super much right now from Zendrop. It's alright though- I can still leave a review: whenever I use their chat, between the Bot and the live agents, I always get the best quality service.

FootMassager
United States
8 months using the app
Zendrop replied May 9, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

May 20, 2024

I can find similar items on AliExpress without the high shipping charges that Zendrop has. Also I get quick delivery from AliExpress, normally within a week. My only order with Zendrop took almost 21 days. I have also ordered some sample products and the shipping is sometimes more than the cost of the product.

Dazzlebyflamingo
United States
2 months using the app
Zendrop replied May 22, 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this.

July 13, 2024

one of the best apps for dropshipping, really easy to set up, to use and manage your orders.

Versapotty
United States
About 1 month using the app
Zendrop replied July 15, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

February 17, 2024

Customer support is super helpful. Website is also self explanatory when it comes to finding and syncing products. In my opinion the way the payment is set up could be different, but that is again my opinion. Otherwise, the site is really useful in managing your business effectively.

My Store
United States
4 months using the app
Zendrop replied February 20, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

June 18, 2024

This experience wasn't a positive one for me, it was very frustrating. Due to an internal problem, I was unable to import products from AliExpress. I was unable to get in touch with support on the website due to an on-site issue. On the website it's the only way it provides instructions for reaching them and doesn't offer any other alternatives. Contacting them was a nightmare. They did not answer through Instagram. I found their support email on their YouTube channel. The email Support was extremely quick, which is the only reason why I am still giving a 3 start. I was connected to an agent via email. The support team was great and respectfull . They issued me a refund without any hassle.

Calm Glow
Canada
6 days using the app
Zendrop replied June 24, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

February 2, 2024

I recommend Zen cause is very easy on products to sync in, amazing customer service, but i see big difference on delivery shipping is more expensive from alliexpress and many products is not apear on Zen catalog(it seems that they will fix that too).

4Me2
Greece
3 months using the app
Zendrop replied February 5, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

March 6, 2024

as a newbie, wayfinding was easy...but trying to understand the process of getting items form aliexpress (on pricing, imagery, structure) was a feat. i learned that you could add the product, then buy it in draft mode on shopify..so that it pings zendrop...in order to get a price quote. also everything sold in zendrop is never branded which is great bc i do not want things in wierd brands..on my website if i am trying to sell that product.

SOUTH COAST COLLECTIV
United States
30 days using the app
Zendrop replied March 11, 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

May 2, 2024

I would like to see RoadPro Family of Brands products available there really isn't a website that is worth shopping at for truckers. I am a retired trucker
and I just bought the domain name truckersbuymore.com you can find RoadPro at roadprobrands.com

Castle Creek Dispatch
United States
4 months using the app
Zendrop replied May 3, 2024

Thanks for sharing your review. We have reached out to you via email to assist you with this.