Zendrop ‑ Dropshipping & POD

As someone new to dropshipping, this app has been a game-changer. It’s easy to use, beginner-friendly, and makes getting started simple. The customer support is also excellent—quick, helpful, and professional. Highly recommend for anyone starting out!

I've found this company almost impossible to work with effectively. If there are too many variations I can't import them into Shopify, and the alternative is so time consuming. You would think Zendrop could create a simple download CSV file for easy manipulation and management of imports.

I've run into a ton of technical glitches where things don't work like they are supposed to. I added products that were supposedly fulfilled by Zendrop to my shop, but when it's time to fulfill the orders I'm told I have to link the product, but the link product button doesn't work.

I've tried several ways to get help, but it's all AI bots now and all I get are instructions given in the chatbot but there is no way to talk to a live person. Also, the instructions I was given with the "self help" article didn't work. But again, no way to actually talk to someone.

The only way I can talk to a real person and that is if there is really a person on the other end is through email, so even though I have orders I need fulfilled there is no way to fulfill them and there is no one I can talk to about fulfilling them.

If Zendrop is a real company, they need to keep real people available to answer questions when we need them answered.

I had such high hopes, but with so many issues, and no support, I'll have to find another dropshipper who actually feels the need to take care of their customers when help is needed.

Mariane assisted me with my questions and concerns. Her assistance helped me get my store built. She was great! The only complaint I have is Zendrop doesn't communicate through email very well on how to setup as a new person.

Zendrop has the best customer service response. They respond fast and provide solution to most of my needs . I truly recommend zendrop if you want to run a successful store without experiencing problem with customers inventory.

I've been using Zendrop for 3 months and it's been a real game-changer for my dropshipping business. The app itself is user-friendly and makes product sourcing and order fulfillment so much smoother.

But what really sets Zendrop apart is their customer support. I recently had an issue with a order fullfilment, and Jo went above and beyond to help me resolve it quickly and efficiently. Jo was incredibly patient, knowledgeable, and responsive. They took the time to understand my problem and provided clear, helpful solutions. It's rare to find such dedicated and helpful support, and it makes a huge difference in my overall experience with Zendrop.

If you're looking for a reliable dropshipping solution with fantastic customer support, I highly recommend Zendrop. And a special shout-out to Jo for being an absolute rockstar!

I've had a great experience with Zendrop so far! The support team is quick, friendly, and truly helpful—especially Liezel, who went above and beyond to assist me. The platform is incredibly easy to use and loaded with features that make managing my store so much smoother. Highly recommended!

Rafaela was awesome! She helped me quickly and made the process smooth and easy. The app itself has been great so far—I love the wonderful features and how easy it is to use. One suggestion I have is for the 'Find Products' section to include a button or border around items I've already viewed, which would make browsing even more efficient. Overall, I really appreciate the Zendrop team's help and expertise. Thanks for the great support!"

it integrates with the shopify really easy. I can't complain about that. however, I installed this app into my store and added products. then i went to purchase something from my store to make sure everything worked and to see how long it would take to get the products. well, the purchase went through smoothly... but, I never recieved the products and I haven't been able to contact anyone to fix the issues. the supplier is a scam. they sent a tracking number for my order.... it has been 3 weeks since the order and the tracking number is continually updating with a non-existent route. (there is no shipment)... this happens a lot when you order products off facebook. it is just a scam.

I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with the customer.

In cases where only part of the order is incorrect, Zendrop will only refund the item that is wrong—even though the entire order has to be refunded to the customer, as it no longer meets their expectations. This leaves the seller to absorb the full cost of refunds, lost ad spend, and a damaged customer relationship.

The support team is extremely limited—I’ve spoken to the same few agents repeatedly—and unfortunately, they’ve offered little resolution or accountability. They do not have a complaints process so you are stuck in a loop of tickets and chats. Even worse, some customers received items made from materials that didn’t match the product listing, suggesting there’s no quality assurance process in place. (was supposed to be memory foam as listed, item arrived with cotton filling and I was told thats ok as it was "memory cotton" wtf)

Overall, the platform lacks transparency, reliability, and proper support. I would strongly recommend working directly with vetted AliExpress suppliers instead to avoid the added fees, poor communication, and lack of quality control that has come to define my experience with Zendrop. AVOID

Extremely Disappointed with Zendrop's Decline in Service

I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating.

My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence.

On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video.

What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it.

And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place?

Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support