Reviews (1,460)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its responsive customer support and seamless Shopify integration, which simplifies product sourcing and order fulfillment. They value its automation features, like automatic fulfillment and real-time tracking, which boost operational efficiency. Additional perks include the use of a single subscription across multiple accounts and options for branded packaging. The platform also offers educational support to optimize usage.
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I've been using Zendrop for 3 months and it's been a real game-changer for my dropshipping business. The app itself is user-friendly and makes product sourcing and order fulfillment so much smoother.
But what really sets Zendrop apart is their customer support. I recently had an issue with a order fullfilment, and Jo went above and beyond to help me resolve it quickly and efficiently. Jo was ...
Thank you so much for the fantastic review! We're thrilled to hear that Zendrop has been a game-changer for your business, and we couldn’t be happier that Jo was able to ...
Rafaela was awesome! She helped me quickly and made the process smooth and easy. The app itself has been great so far—I love the wonderful features and how easy it is to use. One suggestion I have is for the 'Find Products' section to include a button or border around items I've already viewed, which would make browsing even more efficient. Overall, I really appreciate the Zendrop team's help and ...
Thank you so much for the amazing feedback! We're thrilled Rafaela could help make your experience smooth and easy. We also appreciate your suggestion for the 'Find Products' ...
Zendrop has the best customer service response. They respond fast and provide solution to most of my needs . I truly recommend zendrop if you want to run a successful store without experiencing problem with customers inventory.
I've had a great experience with Zendrop so far! The support team is quick, friendly, and truly helpful—especially Liezel, who went above and beyond to assist me. The platform is incredibly easy to use and loaded with features that make managing my store so much smoother. Highly recommended!
it integrates with the shopify really easy. I can't complain about that. however, I installed this app into my store and added products. then i went to purchase something from my store to make sure everything worked and to see how long it would take to get the products. well, the purchase went through smoothly... but, I never recieved the products and I haven't been able to contact anyone to fix ...
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating this must be. Our team will reach out ...
I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with ...
We're truly sorry to hear about the experience you've had. This is far from the standard we strive for, and we completely understand your frustration. Please don't hesitate ...
Extremely Disappointed with Zendrop's Decline in Service
I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating.
My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again ...
We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused. Our team will reach ...
Rose assisted me with my order mistake and she was very nice, and helpful, problem solve. I have been using Zendrop for 2 months and it’s been so easy to fulfill the orders. Appreciate the Zendrop Team for all the support, thank you.
Worst one to deal with, they changed the pricing amid of getting orders. Good luck, fulfilling your orders as they will bill you on monthly basis just to fullfill them, which they never did in the past.
Thank you for your honest feedback, and we're very sorry to hear about your experience. We understand how upsetting it can be when pricing or billing changes unexpectedly— ...
Zendrop has great quality products, basic ( wrong word) and premium, And their customer service is also great. When I ask for help, they're on top of it. My most recent experience was with Jacob, and I think that he was able to fix an issue that I didn't even mention while helping me with the issue at hand.