Reviews (10,430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines the dropshipping process and integrates smoothly with Shopify for automated order fulfillment. They value the wide range of high-quality products, fast shipping, and custom branding options that enhance customer loyalty. The responsive customer support and educational resources are also highlighted as key benefits. Merchants note the time savings and cost-effectiveness of the app's subscription model.
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Zendrop experience is second to none, it's an amazing and user friendly app. The assistance you get from the email customer support (especially Nyka) is excellent. Nyka is very efficient, friendly, extremely supportive and very thorough in answering all your questions. Which makes dropshipping journey much easier to navigate. Thanks Nyka
Thank you so much for your kind words! We're thrilled to hear that your Zendrop experience has been amazing and that Nyka was able to provide such excellent support. It's great to know that her efficiency and thoroughness have made your dropshipping journey easier. We'll be sure to pass along your appreciation to Nyka. If you ever need more assistance, we're always here to help!
I am new to dropshipping and Harvey from Zendrop provided outstanding support in helping me secure a supplier agreement for my dropshipping business. The responses were quick, clear, and super helpful, making the process smooth and hassle-free. I truly appreciate the professionalism and efficiency. Highly recommend Zendrop’s support team—thank you, Harvey!
Thank you so much for the kind words! We're thrilled to hear that Harvey was able to assist you effectively and make your experience smooth. We truly appreciate your recommendation and are excited for your success in dropshipping!
Zendrop has been a game-changer for my Shopify dropshipping business! The app makes sourcing and fulfilling products effortless, with fast shipping times and reliable suppliers. The automation features save my team a ton of time, and the seamless Shopify integration keeps our operations running smoothly. Plus, their customer support is responsive and helpful whenever we need assistance. Highly recommend for anyone looking to scale their dropshipping store efficiently!
Thank you for your fantastic feedback! We're thrilled to hear that Zendrop has been a game-changer for your Shopify dropshipping business. It's great to know that our automation, fast shipping, and reliable support are helping you scale efficiently. Wishing you continued success!
I can highly recommend Zendrop for dropshippers. Their UX is very user friendly compared to some other similar companies out there. I had also a great customer service experience with Hasnain, who answered in a second and I got immediate response on my question.
Thank you for your recommendation! We're thrilled to hear that you find Zendrop's UI user-friendly and that Hasnain provided quick and excellent support. We appreciate you being part of the Zendrop community!
Khubaib from zendrop had very good customer service, and he provided genuine help with my problem, instead of ignoring it/not really caring. about the issue. I really appreciated his help, and he explained in very understandable ways.
It’s awesome that Khubaib was able to help you out so effectively! Great customer service like that can make such a difference when you’re dealing with issues. Glad to hear your experience was so positive!
they sourced two products for me in one day that werent listed. theyre always responsive, thank you Rafaela!
Thank you for sharing! So glad Rafaela and the team could help source your products quickly
Zendrop has some great aspects and some really frustrating issues.
Frustrating issues:
- Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection.
- Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again.
- They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options.
- Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket.
- When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided.
- Email support takes several days for a response if you get one.
Good aspects
- I love the auto fulfillment when it works
- pretty good product selection
- easy to use interface most of the time
- easy to sync products and pretty instantaneous
- Easy to find product prices and SKU's etc
- Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them
If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.
Thank you for taking the time to share such a detailed review. We’re truly sorry for the frustrations you’ve encountered with the platform, and we completely understand how these issues can be a hindrance to your business. Your feedback is valuable to us, and we’ll be sure to pass it along to our team for improvement.
Please reach out to austin@zendrop.com so we can further assist you and discuss this with you.
Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then.
If you value response times. Highly Recommended!
Thank you for your kind words! We're glad the support team helped you efficiently. Happy sourcing with Zendrop!
I would like to give a big shoutout to Mariane! She was extremely helpful and supported me with remarkable patience. Every single one of my questions was addressed with the utmost care and friendliness, making me feel well taken care of at all times. Her dedication and professionalism are truly noteworthy and a huge asset to the support team. Thank you for the excellent service, Mariane – employees like you make all the difference! Thank you.
Thank you for your thoughtful feedback! We're so glad to hear that Mariane provided such outstanding support and made you feel well taken care of. We truly appreciate your recognition of her dedication and professionalism—she's definitely an asset to the team. We'll be sure to share your kind words with her. If you ever need further assistance, we're always here to help!
Great assistance by Khubaib. Tracked down the info and got back to me right away. Thanks so much!
Thank you for your feedback! We're glad to hear that Khubaib provided quick and efficient assistance. We appreciate your support!