Reviews (10,411)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.
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I started using Zendrop in May 2024 when I set up my Shopify store, opting for the $79/month plan based on Shopify’s recommendation. As a newcomer to dropshipping, it took a few months to get my store running smoothly, but once I started making sales, I quickly encountered issues with Zendrop.
Unfortunately, Zendrop frequently dropped the ball on orders. They would process an order, only to notify me days later that the product was out of stock. On one occasion, they informed me—after several days—that an item couldn’t be shipped to a U.S. address. I also encountered products with incorrect descriptions or images, and even fake products that violated patent laws. The lack of proper size charts and unclear color variant labeling, such as "4456" or "style 1," added to the confusion.
One of the most frustrating experiences was when Zendrop charged me more than the listed price for a product. After confirming the original price on their site, I contacted customer service, only to be put on hold for 30 minutes. I was eventually told the price had changed, and they refused to honor the price that was currently listed.
These issues, while seemingly small, compounded over time and negatively impacted my business and my customers' experiences. I’m disappointed with Zendrop and their lack of reliability so for my business I will be looking for a different drop shipping vender.
Thank you for your feedback! We’re glad to hear that you find our customer service great and accessible.
I heard that zendrop is the best app for sourcing products, and it has been a good experience by far. They can source you products if you send them a link, and they can automatically fulfill your orders. They also offer fast shipping times, which is one of the major advantages in my opinion.
Thank you for your feedback! We’re thrilled to hear that you’re having a good experience with Zendrop and appreciate the features we offer, like product sourcing and automatic order fulfillment. Fast shipping is indeed a major advantage, and we’re glad it’s working well for you!
Mariane, has been incredibly helpful today. Thank you very much!
Thank you for the kind words! We're so glad to hear that Mariane was able to assist you so effectively. We’ll be sure to pass along your thanks to her. We appreciate your feedback and are always here to help!
Very kind and helpful. Helped me feel comfortable and helped me get effortlessly started with Zendrop.
Friendly staff ❤️ thanks for the great service
Muito bom
Thank you! We're glad you're happy with the experience. If there's anything more we can do for you, feel free to reach out anytime! We're also looking forward for your more positive experience with us.
I had nothing but good vibes with the service I have received from Nyka and she made everything simple I have a better understanding of Zendrop and how it makes running the business so simple.
Thank you for sharing your experience! We're thrilled to hear that Nyka provided you with excellent service and helped you understand Zendrop better. Your feedback means a lot to us!
Nice support ,Big shoutout to Faye and the Zendrop team , thanks for everything , you guys are the best!
Thank you so much for the shoutout! We're thrilled to hear you had a great experience with our support team. A big thanks to Faye for going above and beyond, and we're so happy to have been able to help. We truly appreciate your kind words and support!
Zendrop is a total scam I went for a free plan and then they just automatically charge me 95 dollars that I wasn’t aware of through my account so be aware who you do business eith
We apologize for the frustration this has caused and appreciate you sharing your experience. Our team is here to help resolve any billing issues. Please reach out to us directly at austin@zendrop.com, and we’ll work to address your concerns as quickly as possible. Thank you for bringing this to our attention.
Big shoutout to the Zendrop team, especially Jo and Hasnain! Honestly, I'm a bit of a chaotic mess, but they handled everything with so much patience, kindness, and professionalism. Hasnain was super dedicated and made sure everything went smoothly, and Jo was just incredibly chill and helpful.
But really, the whole team deserves a huge thank-you! You guys are awesome, and I’m so grateful for how you helped me out. If anyone’s looking for a team that really knows how to treat their customers right, Zendrop is the way to go