Reviews (1,482)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping store management and seamless Shopify integration. They value the automated fulfillment, high-quality product sourcing, and customization options like branded packaging. The responsive customer support and the ability to use a single subscription across multiple accounts are also highlighted. While global shipping can be challenging, shipping to the U.S. is often fast and reliable.
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WORST EXPERIENCE EVER!
I cannot emphasize enough how disappointing my experience with the Zendrop app has been. Despite upgrading to a paid plan, the service is absolutely terrible. The shipping options are incredibly limited, and even with the paid plan, they couldn't fulfill their own products on time.
No product , extension does not work if you downgrade means you must leave and your not welcome any more.
I expected a professional service, but Zendrop failed to deliver on all fronts. If you're looking for a reliable dropshipping solution, stay away from Zendrop. Save your time, money, and sanity.
Avoid this app at all costs!
Thank you for sharing your feedback. We have reached out to you via email to assist you with this.
Amazing service! Had an issue with a promotion I was offered, I contacted support and Karrie was extremely quick to get the issue resolved for me. The app is also super easy to navigate and offers a whole host more than other competitors 5/5!!
I was having so much trouble connecting my 2 shopify stores to my Zendrop Plus plan. I tried for 4 days, trying to follow the instruction on Shopify Connecting/Disconnecting Accounts in Shopify without success. I am delighted to say an angel named Nyka, answered my chat in Zendrop and assisted me with successfully connecting both stores to my Zendrop Plus account and I am so grateful and feel this is the start to a beautiful business relationship with Zendrop assisting me to scale up my stores profits. Nyka is an asset to Zendrop's Company Success.
We’re thrilled to hear that you’re satisfied with the support you received. Rest assured that we'll continue to provide excellent assistance. Thanks for choosing Zendrop to support your business growth!
I started selling a product through Zendrop and invested heavily in advertising, only to find out later that it went out of stock without any notice. Zendrop's only 'solution' was to suggest a replacement item that didn’t even remotely match what I was originally selling. After all the time, effort, and money I had poured into promoting this product, Zendrop left me with no other option than to refund the customers – completely disregarding my advertising expenses and the financial loss on my end. This level of service is unacceptable. Zendrop should be supporting new sellers, not trapping them in situations where they end up bearing all the risk and cost alone. Absolutely disappointing!
We truly apologize for the negative experience you've had, and we completely understand your frustration. It’s never our intention to leave you in a difficult situation, especially after investing so much time and money. We appreciate your feedback, and we’ll be reaching out to assist you further in resolving this matter.
Great and very easy, to find products, and easy to load to shopify store site. I loved it.
My only challenge is shipping from ducts from US. some products are not shippable internationally. So check Zendrop fulfilment products on.
I love their support service advisors. Very patient and helpful.
They will help you resolve any challenges, by taking you through.
We’re glad to hear that you received excellent support from us. Rest assured, we’ll use your feedback to maintain and even enhance our service. Thank you for sharing your experience!
Very bad platform. Working with them leads to failure. They ship garbage to customers not products, unlike shipping, which often lasts a month or more. You will get many refunds
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
I would tell everyone that has a problem to contact Zendrop support, they take time with each call and make sure you problem is corrected before the are done.
Thank you for sharing your experience! We’re so glad to hear that our support team takes the time to address your issues thoroughly. Your recommendation means a lot to us, and we’re here to help anytime!
The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave me the same answer, the attention received was shameful, they made me waste time and money
We apologize to hear that you did not receive ideal support. Your experience is important to us, and we’ll be reaching out to you offer further assistance.
Jobelle was incredibly helpful!
I had an amazing experience with the Zendrop support team, specifically Jobelle. She patiently guided me through the process of sourcing products and provided clear, timely updates. Her professionalism and dedication truly made the process seamless. Highly recommend Zendrop for anyone looking for efficient dropshipping solutions with top-notch customer support!
Thank you for your feedback! We’re thrilled to hear that Jobelle provided you with exceptional support and made your experience seamless. We appreciate your recommendation!
I'm thoroughly impressed with Zendrop's exceptional service! Their dropshipping model is the best I've seen, with a knowledgeable and friendly customer support that's always available through their fast and responsive live chat, I receive answers to my questions in minutes.With their fast shipping, top-quality products, and unbeatable prices, I've experienced a significant increase in customer satisfaction and repeat business. I'm grateful for their expertise and support, and I highly recommend Zendrop as a reliable and trustworthy partner for all dropshipping needs .