Reviews (1,475)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly platform that simplifies dropshipping, offering automated fulfillment for timely order processing and shipping. Its seamless Shopify integration and responsive customer support are highly praised. Features like branded packaging and a diverse product catalog enhance professional image and product sourcing. The platform's efficient logistics management and cost-effective subscription options, including promotional offers, are also valued for ...

July 27, 2024

Amazing service! Had an issue with a promotion I was offered, I contacted support and Karrie was extremely quick to get the issue resolved for me. The app is also super easy to navigate and offers a whole host more than other competitors 5/5!!

Bella's Tiny Threads
United Kingdom
6 days using the app
October 13, 2024

I would tell everyone that has a problem to contact Zendrop support, they take time with each call and make sure you problem is corrected before the are done.

Rosecreeksfinest.com
United States
6 months using the app
Zendrop replied October 15, 2024

Thank you for sharing your experience! We’re so glad to hear that our support team takes the time to address your issues thoroughly. Your recommendation means a lot to us, ...

August 30, 2024

I was having so much trouble connecting my 2 shopify stores to my Zendrop Plus plan. I tried for 4 days, trying to follow the instruction on Shopify Connecting/Disconnecting Accounts in Shopify without success. I am delighted to say an angel named Nyka, answered my chat in Zendrop and assisted me with successfully connecting both stores to my Zendrop Plus account and I am so grateful and feel ...

LuxeStreet Boutique
United States
17 days using the app
Zendrop replied September 6, 2024

We’re thrilled to hear that you’re satisfied with the support you received. Rest assured that we'll continue to provide excellent assistance. Thanks for choosing Zendrop to ...

September 3, 2024

Great and very easy, to find products, and easy to load to shopify store site. I loved it.
My only challenge is shipping from ducts from US. some products are not shippable internationally. So check Zendrop fulfilment products on.
I love their support service advisors. Very patient and helpful.
They will help you resolve any challenges, by taking you through.

BizzarGeneral
United States
3 months using the app
Zendrop replied September 6, 2024

We’re glad to hear that you received excellent support from us. Rest assured, we’ll use your feedback to maintain and even enhance our service. Thank you for sharing your ...

July 30, 2024

Very bad platform. Working with them leads to failure. They ship garbage to customers not products, unlike shipping, which often lasts a month or more. You will get many refunds

finds voyage
United Kingdom
7 months using the app
Zendrop replied August 1, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

February 6, 2025

Great service! And customer support is there to help at any time!

Fiany.de
Germany
17 days using the app
Zendrop replied February 11, 2025

Thank you so much for the positive feedback! We’re thrilled to hear you had a great experience with Zendrop and our customer support. We’re always here to help! 😊

Edited February 15, 2025

Agent Krisnalyn was helpful with my product inventory inquiry. She assured me that once the product was linked correctly to my store that fulfillment would be a breeze. She was very efficient and expedient with assisting me.

Trendy Vault Trove
United States
7 months using the app
Zendrop replied January 6, 2025

Thank you for your feedback! We’re glad to hear that Agent Khubaib was helpful in processing your refund request. We apologize if your overall experience fell short of ...

September 16, 2024

The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave ...

MalbaStuff
United States
3 months using the app
Zendrop replied September 20, 2024

We apologize to hear that you did not receive ideal support. Your experience is important to us, and we’ll be reaching out to you offer further assistance.

September 12, 2024

Jobelle was incredibly helpful!
I had an amazing experience with the Zendrop support team, specifically Jobelle. She patiently guided me through the process of sourcing products and provided clear, timely updates. Her professionalism and dedication truly made the process seamless. Highly recommend Zendrop for anyone looking for efficient dropshipping solutions with top-notch customer support!

Mood-Tech
United States
5 days using the app
Zendrop replied September 16, 2024

Thank you for your feedback! We’re thrilled to hear that Jobelle provided you with exceptional support and made your experience seamless. We appreciate your recommendation!

November 14, 2024

Great communication with support. They got back to me quickly with a direct answer to my question. Very helpful. Good service.

Devorijewelry
France
10 months using the app