Reviews (1,477)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly platform that simplifies dropshipping, offering automated fulfillment for timely order processing and shipping. Its seamless Shopify integration and responsive customer support are highly praised. Features like branded packaging and a diverse product catalog enhance professional image and product sourcing. The platform's efficient logistics management and cost-effective subscription options, including promotional offers, are also valued for supporting business growth.

November 18, 2024

Customer service is very genuine and real and friendly, I always have a good experience with Zendrop. Joe Anne was wonderful to deal with. Thank you

22 Brand Outlet
United States
Over 1 year using the app
October 10, 2024

Zendrop offers great customer service. Only negative feedback is the transparency of their provider/supplier. They are just named as "fulfilled by Zendrop"

EpicTrendz
United States
About 1 month using the app
Zendrop replied October 15, 2024

Thank you for your feedback! We're glad to hear you’re pleased with our customer service. We appreciate your input regarding transparency with our suppliers and will take it into consideration as we continue to improve. Your insights are valuable to us!

July 3, 2024

Joining Zendrop has been one of the best decisions I have made. Their response time is amazing and the support team is great with follow up.
Any issues thus far have been resolved in a very short time frame. Staff are polite and professional.

Purposeful Encounters
United States
12 days using the app
December 26, 2024

I am new to dropshipping but Zendrop customer support has been really great. They are very responsive and knowledgeable.

Naved Products
United States
About 1 month using the app
Zendrop replied January 14, 2025

That's great to hear! It's always a relief to have responsive and knowledgeable customer support, especially when starting out with dropshipping.

November 25, 2024

The customer service here is Great!
Jo Anne Larga helped me with some little problems about order credits and all other things i wanted to be clear.
I am just starting working with dropshipping and i believe we have a long road to make together.
Thank you for your support !

Zaira Berlin
Albania
6 days using the app
July 4, 2024

I have been using zendrop and and fulfilment times are within 2-3 days much faster than other fulfilment softwares that I used and hassle free refunds to customers from zendrop fulfilment products.

LT
United States
18 days using the app
July 26, 2024

This is a very good app for anyone who wish to start in the ecommerce business. They offer tons of support and many tutorials, courses to guide you through your journey. This is worth paying for just for the knowledge.

Kelitos Sporting Goods
Canada
3 months using the app
October 1, 2024

Great customer service and very easy to use. Products are solid and a great testing ground for new ideas.

The branding features make all the difference for us.

Lou&Lixi
Netherlands
26 days using the app
Zendrop replied October 3, 2024

Thank you for your kind words! We're thrilled to hear you’re enjoying our customer service and product quality. It’s great to know our branding features are making a positive impact for you!

September 17, 2024

I cancelled on March the 19 of 2024. I was charged for June and July. I was told there was nothing they could do. I disputed it with my credit card company and they lied and said I didn't cancel until August. I went back into my shopify account to get the proof and it has "magically' disappeared.

Be careful!

Lisa Marie
United States
7 months using the app
Zendrop replied September 20, 2024

We apologize to hear that you did not receive ideal support. Your experience is important to us, and we’ll be reaching out to you offer further assistance.

October 10, 2024

Zendrop have a great system and can supply more products, one thing that makes them standout is the support team. They are easy to get hold of and can resolve most issues. Great Team.

Everything for Everyone
United Kingdom
11 months using the app
Zendrop replied October 15, 2024

Thank you for your kind words! We're thrilled to hear you appreciate our system and support team. Your feedback means a lot to us!