Reviews (10,206)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

May 12, 2024

Worst dropshipping service ever. It looks pretty - everything is organized and easy to find. However, don't let that fool you (btw, this is coming from someone who was a plus member). Let me explain:

1. I wanted to try Zendrop before posting products on my store, so I ordered a few samples to test them out. They took so long to arrive and I contacted their customer service many times. Eventually, I just gave up and canceled the order.

2. Their 24/7 customer service only sounds nice. Yes, they reply fairly quickly, and yes, they are very friendly, but they don't actually help you fix the problem. All of my conversations with customer service agents went something like this:
They say they'll check why the products are taking so long to arrive and get back to me as soon as possible. When they get back to me, all they have to say is that they've just contacted the sender and that there has been some sort of an ambiguous delay, but the products are on their way. Sounds assuring, the first time they say it.

Bottom line, I think it's a waste of time and money.

Spirecook
Israel
4 months using the app
Zendrop replied May 14, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

October 15, 2024

Om man vill bli lurad på pengar så är denna app ett perfekt sätt. Man signar upp för ett gratis-abonnemang och sen hittar de sätt att ta dina pengar ändå. Att Shopify ens tillåter detta är för mig oförståeligt. Jag kan inte vara den enda som klagat på zendrops luddiga prenumerationsplaner

My Dog Likes Phones
Sweden
10 days using the app
Zendrop replied October 18, 2024

Thank you for bringing your concerns to our attention. I understand how frustrating this experience has been for you, and I assure you that we take feedback like yours seriously. We’ll reach out to you directly to gather more details and assist you further.

June 4, 2024

Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app

Black Cats Store
France
4 months using the app
Zendrop replied June 6, 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.

Edited July 16, 2024

Overpriced products.
Update:
No proper support

My Store
United States
5 days using the app
Zendrop replied July 15, 2024

We are sorry to hear that your experience was less than ideal. Please reach out to us at austin@zendrop.com and we'll be happy to get this to a resolution.

November 21, 2024

This company is absolutely trash. I would give it zero stars if I could. They will set you up and charge you. Not send you any invoice or anything and by the time you see it, it will be too late for you to do anything about it.

SoluDream
United States
About 1 year using the app
November 12, 2024

I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.

To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.

This has caused me to lose both customer trust and money.

I feel like I’ve been scammed by Zendrop.

Nanu
India
Zendrop replied November 20, 2024

We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.

May 6, 2024

Don't get fooled by their advertisement.

It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders.

the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number.
They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually!

Your customers will not be happy at all!

Texan Crafts
United States
21 days using the app
Zendrop replied May 9, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

October 28, 2024

Zendrop is actually very difficult.to use...after several attempts I was unable to integrate my shopify store with Zendrop and ultimately lost my domain that I Purchased. I would honestly Recommend using PRINTIFY for your POD needs. They have brand named products like Gildan and Nextlevel Hanes etc. And shipping is fast in the USA.. I ordered last week and am expecting clothing by tommorrow morning...not weeks in transit....So far I'm very Happy with (Printify). **I Would not recommend zendrop**

LIVEINTHESORE
United States
Zendrop replied October 31, 2024

We're sorry to hear about any difficulties you experienced in integrating your Shopify account. We would love to hear more about your concern and get it resolved for you, kindly reach out to austin@zendrop.com so we can further assist you.

January 10, 2024

theres no option for zero stars review otherwise i'll give zero stars, the main problem is that zendrops shipping time is worse. i got 2 orders on 28 december and today is 10 january but still they dont even have any info on shipping or tracking information, my order is still not dispatch from china, also their customer support not good, every day they just saying that someone from their team will contact me via email, thats it but no body solving my actual problem, even aliexpress shipping time is better than zendrop, zendrop is expansive too, i suggest not to go with zendrop to everyone, otherwise you have to face a lots of problems. please stay away from this zendrop.

Lootario
United States
8 months using the app
Zendrop replied January 12, 2024

Thanks for sharing your feedback. On this we have reached out to you via email to assist you!

December 11, 2023

I received my first order November 24,2023 and is now December 11,2023 and the shipping information has not yet updated since November 30,2023. Is about to be 3 weeks and my customers still haven't received their order. I'm not sure what's going on, but is not a good feeling maintaining a business when your shipping times is not as promising. I can understand if at least there's any updates, but there's no sign of my customers receiving their products. At this point I'm debating waiting to pause my store until I have another drop shipping app that works with my store.

Grayson's Collection
United States
5 months using the app
Zendrop replied December 13, 2023

Thanks for sharing your feedback here. We have reached out to you via email to assist you with this and will make sure to assist you with a resolution.