Reviews (8,811)

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its user-friendly dropshipping features, seamless Shopify integration, and vast catalog of quality products. They value the automated order fulfillment, real-time inventory management, and customizable packaging. Many praise the responsive customer support for their quick problem-solving. The platform's competitive pricing plans and educational resources are also highly regarded.

Edited May 30, 2024

The customer support was quick to reply, patient and friendly. There also a bunch of useful features like Zendrop AI, and the Zendrop academy. Zendrop Plus definitely gives the most value since you get 200-300 dollars in credit which covers the fees for the Plus plan for at least 2 months, motivating you to work even harder so you can use this 'free money' and eventually make a profit for yourself along the way

I'd like to thank Mariane from the support team in particular for helping me resolve an issue I had. She really knew what she was talking about and solved my problem for me very quickly

clandestine
Singapore
2 months using the app
June 3, 2024

I had an issue with linking some variants to my site. and reached out and got help from Kiarra and she walked me through it . Thanks again

ncnmerchandise
Canada
6 months using the app
May 18, 2024

Karrie was super quick to respond and incredibly helpful, patiently guiding me through all my questions. Her friendly and knowledgeable support made a huge difference. Big thanks to Karrie and the team for such a great experience. Highly recommend this app!

aa34rty
United Kingdom
3 months using the app
May 21, 2024

Zendrop makes dropshipping a breeze! Their platform is user-friendly, with a wide selection of quality products and reliable suppliers. The automated order fulfillment and real-time inventory management save so much time. Plus, their customer support team is always there to help. I highly recommend it to anyone looking to start or grow their dropshipping business.

EZBEAUT
United States
About 2 months using the app
March 22, 2024

I started my Brand in February and Zendrop has been amazing so far. They have a great selection of products. Anything you can think of they probably have it. The prices of them make it easy to make a good profit margin on sales. The customer service and support if you run into any issue the team at Zendrop will try their best to help. I had an issue with linking products to my site. I emailed the support team and Janelle from the team jumped right on it. I’m fully satisfied with the platform. I plan on continuing using this service in the future and I’ve had no problems so far. The make the process of building your e-commerce store seamless. Anyone with enough time could do it. Thank you everyone at Zendrop for making this possible. This is my first time starting my own business and Zendrop makes me confident I can take on the world by the horns.

Vouge Vista
United States
2 months using the app
April 11, 2024

Zendrop is an awesome drop shipping company, they have a lot of products to choose.

The help that I receive every time from the staff is really something else, they are always fast at replying to you and to explain the solution to your problem in a clear and simple way!

They also have a lot of offers for their different plan which is amazing.

If you are just starting out your dropshipping journey, I really suggest you to use Zendrop!

Shark bite comfort
Italy
2 months using the app
May 17, 2024

Contacted Zendrop rep concerning the $1 prebuild store, because I received an email allegedly from Shopify saying that my theme I got from Zendrop's $1 offer is unlicensed.
This information turned out to be a fraudulent email. Zendrop's themes have no issues on Shopify.

WellnessGadgetsHub
United States
5 months using the app
May 30, 2024

Well my user error caused a great deal of confusion when I just started out, however the support team coached me right through the whole process to get it corrected. This could be the start of a great relationship. Thank you Joanna for your help.

Sector88 Designs
United States
About 1 month using the app
April 23, 2024

I've been using Zendrop for about 4 months and they have been great. Their customer service has been spot on and they will quickly update you by email about items becoming unavailable or changes in price.

CrestRidge Market
United States
5 months using the app
May 12, 2024

Worst dropshipping service ever. It looks pretty - everything is organized and easy to find. However, don't let that fool you (btw, this is coming from someone who was a plus member). Let me explain:

1. I wanted to try Zendrop before posting products on my store, so I ordered a few samples to test them out. They took so long to arrive and I contacted their customer service many times. Eventually, I just gave up and canceled the order.

2. Their 24/7 customer service only sounds nice. Yes, they reply fairly quickly, and yes, they are very friendly, but they don't actually help you fix the problem. All of my conversations with customer service agents went something like this:
They say they'll check why the products are taking so long to arrive and get back to me as soon as possible. When they get back to me, all they have to say is that they've just contacted the sender and that there has been some sort of an ambiguous delay, but the products are on their way. Sounds assuring, the first time they say it.

Bottom line, I think it's a waste of time and money.

Spirecook
Israel
4 months using the app
Zendrop replied May 14, 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.