Reviews (10,374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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Great communication with support. They got back to me quickly with a direct answer to my question. Very helpful. Good service.
Zendrop has been a game-changer for my dropshipping business! Their platform is intuitive and easy to use, with a wide range of quality products to choose from. What truly sets them apart is their amazing customer service. Every time I had a question, the support team was quick to respond, knowledgeable, and genuinely helpful. It’s rare to find a service where you feel so well-supported, and Zendrop delivers that in spades. Highly recommend to anyone looking to streamline their dropshipping process!
So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.
It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.
Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!
Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.
One star off for the processing time taking so long but one star back on for their support team's excellent service.
Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!
Very helpfull stuff. Big selection of products and option to find new products and it actually works. I found a product I want to sell, requested it and the next day it was ready to sell.
Thank you for the fantastic feedback! We're thrilled to hear that you had such a smooth experience with finding and requesting new products. It's great to know that the process worked so quickly for you! We're excited to continue supporting you as you grow your business.
Great support. Quick to respond and always so pleasant and helpful. I've bugged them so many times with ?'s that pop up at any given point and time but it never matters to them. They completely understand and make sure that the questions that I think may be stupid are just as important as any others. A huge thank you to each of them that has helped me out.
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that our support team has been so helpful. Your questions are always welcome!
CS was helpful, so far all good, and I am on the free plan, so I guess the other would be better, but overall I cannot say anything bad about this app and their services!
Absolutely would recommend using Zendrop. This app makes the shipment process a lot simpler. The customer service is amazing as well. The team acted quickly to resolve any problems I had regarding customer orders.
Today I made a mistake when adding a payment. I wrote an email and the support team took care of it immediately and was promised a reimbursement. They also offered me a free month to try the app and learn the basics to establish my online store. Looking forward to working with Zendrop!
Thank you for sharing your experience! We're so glad to hear that the support team quickly resolved your payment issue and offered you a reimbursement, along with a free month to explore the app. We're excited for you to continue working with Zendrop and wish you the best as you build your online store!
I'm new to the whole dropshipping scene. Zendrop has done a great job getting me up and running. One critique... Be clear to explain the different warehouses that the product is in. This is important because if you put your products on TikTok, they absolutely do not like products being shipped outside the U.S. So I would make sure to only add products from the Zendrop US warehouse. There customer service is great and they have helped a lot. Thanks Zendrop!
12/29/24 Update: Khubaib helped me today and he was very thorough in explaining some things to me. Being fairly new, some situations I didn't know how to deal with and he helped greatly with that. Thanks Khubaib!
Thank you for your valuable feedback! We’re glad to hear that Zendrop has been helpful in getting you started with dropshipping. We appreciate your suggestion about clarifying the warehouse locations, and we’ll certainly take that into account to improve the experience for users like you. If you ever need further assistance, feel free to reach out. Thanks for choosing Zendrop, and good luck with your business!
So far so good, i'm loving the customer service Zendrop has.. great job. and thank you for all the help..
Thank you for your kind words! We're so glad to hear you're enjoying the customer service and that it’s been helpful to you. We appreciate your feedback and look forward to continuing to support you!