Reviews (1,460)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support and seamless Shopify integration, which simplifies product sourcing and order fulfillment. They value its automation features, like automatic fulfillment and real-time tracking, which boost operational efficiency. Additional perks include the use of a single subscription across multiple accounts and options for branded packaging. The platform also offers educational support to optimize usage.

June 18, 2025

Best customer service in the dropshipping industry. Shipping fees and the requirement to make a minimum of $15,000 in monthly sales to facilitate bulk purchases are a bit annoying. but the service is good.

calmlife.co
United States
17 days using the app
May 6, 2025

Customer service helped me in an amazing way ! Super kind, and instant help. When i had another issue right after it, i got amazing support again. I definitely recommend this app, the support is great, understanding, and helps fixing any issues asap.

GDNA
Netherlands
6 months using the app
May 7, 2025

I am really pleasant with Zendrop app experience. It made every of my order so much easier to track and to fullfil. Would recommend it 100%!!!
Their customer support is patient, provided my case with very detailed solution, especially the representative named Nyke, she was very very informative and recieved all the help needed from her! People like her in Zendrop team prove my decision moving to ...

Alligne
Bulgaria
4 days using the app
April 10, 2025

Zendrop has been a game-changer for my store! The platform is intuitive and easy to use, especially for beginners. Product import is seamless, and the shipping times are better than expected. Their customer support is fast and helpful, and the branding options are a big plus. Highly recommend for anyone starting with dropshipping!

Studio Eight
Brazil
7 days using the app
March 29, 2025

It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don' ...

yourStore
United States
4 months using the app
Zendrop replied March 31, 2025

We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be ...

June 11, 2025

Keeps the promises. Shop was configured and available from day one, with a huge selection of products to choose from for your store. Although I had some issues starting and setting up I was assisted professionally via Instagram and email, making sure everything goes to plan and works as intended.

EasyBuy
Germany
About 9 hours using the app
May 25, 2025

I was charged for two months without any prior notification, even though my store was never published or used. Zendrop refused to refund the April charge, citing a strict 5-day refund policy, despite the fact that I never utilized their services. This approach feels unfair and lacks transparency. I would caution others to be wary of such billing practices.

My Store
Vietnam
About 1 month using the app
Zendrop replied May 28, 2025

We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, especially when you haven’t actively used the service. Please reach ...

May 19, 2025

Great support and easy to use tools to make everything smooth and convenient! Customer support is top tier!

parablues
Netherlands
Almost 2 years using the app
March 17, 2025

I’ve had a fantastic experience with Zendrop, not only because of their great platform but also due to their extraordinary support team. Every time I’ve had a question or needed assistance, their team has been incredibly friendly, professional, and quick to help. They go above and beyond to ensure clarity and provide detailed, helpful responses.

It’s rare to find such a high level of customer ...

WeeToddler
Austria
3 days using the app
Zendrop replied April 4, 2025

Wow—thank you so much for the amazing feedback! We're beyond grateful for your kind words and thrilled to hear you've had such a fantastic experience with Zendrop and our ...

April 17, 2025

My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.

Nature Isle Boutique
United Kingdom
6 months using the app