Reviews (10,430)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines the dropshipping process and integrates smoothly with Shopify for automated order fulfillment. They value the wide range of high-quality products, fast shipping, and custom branding options that enhance customer loyalty. The responsive customer support and educational resources are also highlighted as key benefits. Merchants note the time savings and cost-effectiveness of the app's subscription model.

March 2, 2025

They are very quick if you have any questions or issues! The best fulfillment service I have ever used and I have tried many!!

Otter Comfort
Norway
8 months using the app
Zendrop replied March 4, 2025

Thank you for your wonderful feedback! We're thrilled to hear that you’ve had such a great experience. We’re always here to help!

Edited February 19, 2025

Merjerrie from Zendrop Support is an absolute lifesaver! When my store faced a labor-intensive crisis affecting hundreds of products, she stepped in with unmatched enthusiasm and a super friendly, happy demeanor. Even though it took her hours to meticulously fix every single product, her dedication and positive energy turned a potential disaster into a resounding success. I truly felt valued as a Zendrop customer, and her exceptional work ethic and genuine care restored my faith in the brand. Thank you, Merjerrie, for your outstanding support and for making my day!

LEYERS
India
2 months using the app
Zendrop replied February 11, 2025

Wow, what an amazing shoutout for Mae! It sounds like she truly went above and beyond to make your experience incredible. Thank you for sharing your feedback—it’s always a pleasure to hear about outstanding support like this! I'm sure Mae will appreciate knowing how much her help meant to you. 😊

December 25, 2024

Easy to navigate and that’s about it. Sadly i am a plus member. Extremely hard to get customer service, when trying to get a resolution about orders that were shipped from December 2nd i have received no straight answers. I have refunded customers and placed them a free order through hypersku just so they get their stuff. Here it is Christmas night and i just received another email from a customer requesting a refund from a December 2nd order that tracking says in transit thank you for waiting. Yall need to drop js express. Letting zendrop fill some of my Black Friday orders was the worst decision I have ever made. I will never use zendrop again, sadly im out the $500 bucks i just spent on a plus membership….never again, if anyone is reading this and actually cares about their business, please choose another fulfillment company

PawsMartOnline
United States
Over 1 year using the app
Zendrop replied January 6, 2025

We sincerely apologize for the experience you’ve had. We understand your frustration and appreciate your patience. Our team will reach out as soon as possible to assist you further and work toward a resolution. Thank you for bringing this to our attention.

December 30, 2024

I'm new in Dropsshipping, but the best choice is getting ahead with an aget than I found Zendrop, easy to setup, amazing platform, amazing products and the most important amazing support, always polite and very very very helpful, I higly recommend this platform, It provides all you need to start an amazing business!

Tuaylla Beauty
Italy
About 2 months using the app
Zendrop replied January 14, 2025

Thank you so much for your fantastic feedback! We're thrilled to hear that you're finding Zendrop easy to set up, with great products and support. It's wonderful to know that our team has been so helpful and polite. We truly appreciate your recommendation, and we're excited to be part of your dropshipping journey. If you ever need assistance along the way, don't hesitate to reach out—we’re here to support you!

March 7, 2025

I had a fantastic experience with Zendrop! From the moment I reached out, their team was friendly, professional, and genuinely eager to help. They went above and beyond to address my concerns promptly and efficiently. A special thanks to Shiza for their patience and dedication—truly exceptional service! It’s rare to find such outstanding customer support these days, and I genuinely appreciate the effort. I’ll definitely be returning and recommending Zendrop to others!

VISM
Australia
About 2 months using the app
Zendrop replied March 10, 2025

Thank you for your amazing feedback! We're thrilled to hear about your fantastic experience and that Shiza provided exceptional service. Your support means a lot, and we look forward to assisting you again.

February 1, 2025

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.

The Northeast Loft
United States
3 months using the app
Zendrop replied February 11, 2025

Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!

February 23, 2025

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Brush Tornado
Canada
22 days using the app
Zendrop replied February 24, 2025

Thank you for sharing your experience! We're so happy to hear that our support team has been helpful and detailed in assisting you. We know how important reliable support is for entrepreneurs, and we're always here to help!

December 7, 2024

Zendrop has been a game-changer for my business! Their seamless integration and fast shipping have saved me so much time and hassle. The customer service is amazing, always ready to help when I need it. Thanks to Zendrop, I've been able to focus more on growing my brand and less on logistics. Highly recommend! THE ONly one i will love to and will make me happe no didy is tunr my billing littil down i'm struglin now but anything els is top.

Husdjurbutik
Sweden
4 months using the app
January 18, 2025

Ivan was incredibly nice and helpful! He went out of his way to assist me, addressing my concerns with patience and clarity. His friendly attitude made the entire experience enjoyable. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Cantavo
Netherlands
3 months using the app
Zendrop replied January 24, 2025

Thank you for sharing your experience! We're so glad to hear that Ivan was able to assist you with patience and clarity, and that his friendly attitude made the experience enjoyable. Your kind words mean a lot, and we’ll be sure to pass them along to Ivan. If you need anything else, we're always here to help!

December 10, 2024

I’m new to dropshipping and Zendrop is the only supplier I’m currently using for my shop. Jo from customer service was very helpful in resolving my queries regarding the first orders I received. She also sent through relevant reading material that will help me in the future, if I have similar order processing issues. Jo responded within 15 minutes after submitting my questions in the Zendrop chat app, as the bot could not resolve. Not sure if Zendrop customer service always respond that fast but good to know that it's possible to resolve any issues quickly.

THÉLO
United Kingdom
3 months using the app
Zendrop replied December 20, 2024

Thank you for sharing your experience! We're thrilled to hear that Jo was so helpful in addressing your queries and providing valuable resources. It's great to know that Zendrop’s customer service was able to resolve your issues quickly. We appreciate your feedback, and we hope your dropshipping journey continues to be smooth and successful!