Reviews (10,112)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.
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I joined Zendrop not too long ago and had a pleasant experience so far. What I am most happy about is their quick and helpful customer service. I encountered a problem today and reached out to support via chat. I was quickly transferred to a representative and received a reply within 2 minutes. The representative was very kind and helpful and the issue was fixed in a few minutes. Very happy with my choice.
Really impressive support, I recommend !
Thank you for the kind words! We’re glad to hear you had an impressive experience with our support. Your recommendation means a lot to us!
Excellent support received tonight - thanks☺️
Thank you for your feedback! We're glad to hear you received excellent support. Your appreciation means a lot! 😊
I had an issue connecting my store to Zendrop, and was in contact with their team for four days until Shiza took over the chat. She was responsive and fixed the issue in no time. Thank you :)
I'm only giving four starts not five because of the time I had to wait for someone to respond to me.
Thank you for sharing your experience! We're glad to hear that Shiza was able to resolve your issue quickly. We appreciate your feedback about the response time, and we’ll work to improve that. Your input helps us enhance our service!
Joshua was fantastic, got rid of my doubts and was very quick with it too! Amazing platform
great app especially the help center and the product sourcing
Thank you for your kind words! We’re thrilled to hear you find our app, help center, and product sourcing valuable. Your satisfaction is important to us!
Great support! They are always very helpful, thanks for the great service!
Thank you for the wonderful feedback! We're glad to hear you had a great experience with our support team. Your satisfaction is our priority, and we appreciate your kind words!
Procedures are seamless. However, it would be appreciated if the reason for the decline fulfillment is stated in the status (declined) email/report.
Thank you for your valuable feedback! We’re glad to hear that you find our procedures seamless. We appreciate your suggestion about including reasons for declined fulfillment in the status emails and will definitely consider it for future improvements. Your input helps us enhance our service!
I was attended by Ian. He was so kind and helpful. I strongly recommend zendrop, i believe is one of the best suppliers
I have been using this app for about 4 months now and I am happy with the products available. The biggest complaint from my customers is that the items arrive in very damaged packaging and in some cases items are missing in the packages. Zendrop staff is amazing in working with you to address concerns and has helped me through complaints. However, I do wish there was more QC on packages and items that are being sent to the customers. All in all a good experience but would love to see more effort in QC and packaging.