Reviews (10,124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.
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I had issues with a product that arrived to a customer, a jumpsuit that was not the one in the photo. After contacting Zendrop and explaining the problem, they promptly resolved it without any issues. They asked for some details, I processed the refund for the customer, and they also refunded me. Additionally, they asked if I wanted them to send the correct product to the customer due to the mistake. In the end, I chose to proceed with the refund, and I'm very grateful and happy. The customer kept the wrong product and received the refund. Thank you very much Zendrop, and special thanks to Karrie, who assisted me wonderfully.
Ian from Zendrop support was very helpful.
First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.
Idk how people have put 1 star honestly it’s easy and if u don’t know what to do their team are good at explaining so I do recommend
First time user here, really happy with the level of costumer support and training material, this is literally a a gold mine of knowledge specially for someone who has attempted this before many times, Thanks for your help Jinky and Zendrop
I received the required info regarding the billing and payments. Zendrop customer support is excellent as they provided and clarified all the info on this immediately.
Love the team and how quickly they were able to help. Had an issue that was driving me insane and Jemima and I were able to resolve it in less than 10 mins! Love how everything is set up and easy to maneuver. Thank you!
They have a great customer support!
Thank you for your feedback! We're happy to hear that you had a great experience with our customer support.
I am new to this supplier, yet I've already had an amazing experience with Zendrop, they provide excellent quality service and fast shipping times.
Very responsive customer service. I needed a document for the product i am listing, i reached out to them and they got me the document within 24 hours.