Reviews (10,073)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

Edited August 26, 2024

I've been using Zendrop for about a month now. Here's my review:

Zendrop truly stands out from other suppliers. Zendrop has outstanding customer service that actually responds & listens to your concerns. They are truly willing to help every customer in order to improve your experience. Zendrop doesn't just offer fulfillment for your Shopify customers, they offer much more...

For instance: If you have the plus plan, you are able to join ZDA (Zendrop Academy) where you can ask all your questions and join live coaching calls of professionals.

If you want to sell a product which is not in Zendrop's catalog you can get it quoted in less than 48h.
Next to that shipping times are really fast.
If you like to bundle products together or have a subscription based product you can also do that.

And lastly if you want to start a brand, Zendrop will provide custom labeling. These are just a few of the many reasons why I chose for Zendrop. Thank you!

Evelysse
Netherlands
About 2 months using the app
Zendrop replied August 22, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

September 13, 2024

very helpful! every time i have an issue i just go to zendrop support and they help me out very quickly!

Adneme
United States
Over 1 year using the app
Zendrop replied September 16, 2024

Thank you for your kind words! We’re glad to hear Zendrop support has been quick and helpful for you. We appreciate your feedback!

September 13, 2024

As a newcomer to Zendrop, my experience has been impressive, particularly thanks to their outstanding customer service team. They've been incredibly responsive and helpful, ensuring I have all the information I need to get started. Overall, Zendrop offers a smooth and supportive user experience that's perfect for beginners.

Mavenish
Canada
3 months using the app
Zendrop replied September 16, 2024

Thank you for the great feedback! We’re thrilled to hear that Zendrop’s customer service has made your start smooth and supportive. Your satisfaction means a lot to us!

August 28, 2024

Zendrop is what you need if you are looking for getting your fulfillment handles professionally, and to make it even better they have one of the best costumer service, I just had Cyril helped me out to figure out how to get access to my pre built store

Lucia Vendor
Italy
About 2 months using the app
October 7, 2024

they reached out fast with there online support time and helped me fix my issues. very good platform!

Clautica
United States
3 months using the app
Zendrop replied October 9, 2024

Thank you for your positive feedback! We're glad to hear our support team was able to assist you quickly and that you're enjoying the platform. We appreciate your support!

August 20, 2024

Absolutely love their customer service every time i've gotten stuck on something they have always be so eager to help figure it out definitely recommended.

Urneva
United States
About 1 year using the app
October 11, 2024

Excellent customer service. I love this platform I just need to utilize more of the features that are available. Well worth the investment. Hopefully I will be getting a great return on it soon!

Jada’s Beauty Closet
United States
28 days using the app
Zendrop replied October 15, 2024

Thank you for the excellent feedback! We're thrilled to hear you love the platform and find value in it. If you have any questions about utilizing more features, feel free to reach out. Wishing you great success with your investment!

October 14, 2024

Zendrop is amazing - they're my go-to supplier for all items. They have great shipping rate as well as the branding options to make my brand stand out! Would definitely recommend.

Aura Goods Inc.
Canada
6 months using the app
Zendrop replied October 18, 2024

It’s awesome to hear that Zendrop is your go-to supplier! Their competitive shipping rates and branding options really do help businesses like yours shine. Thanks for the recommendation—your enthusiasm is contagious!

October 7, 2024

A bit too expensive for worldwide shipping, but the app is super convenient and easy to use.. and their customer support is top-notch!

Fnatek
United Arab Emirates
9 months using the app
Zendrop replied October 9, 2024

Thank you for your feedback! We’re glad to hear you find the app convenient and our customer support helpful. We appreciate your thoughts on shipping costs and will take them into consideration.

October 31, 2024

Support is on point with responding/reaching out to manufacturers about products/listings. Very easy to find what your looking for and I appreciate the transparency of the platform. No hidden fees and importing a product is so simple to do. I use the plus version and i'd say it's worth it for the price

Seraphae
United States
About 1 month using the app
Zendrop replied November 8, 2024

Thank you for your great feedback! We’re so glad to hear that you’ve had a positive experience with our support, product listings, and the overall transparency of the platform. It’s fantastic to know that the Plus version is working well for you and that importing products has been simple and seamless. We really appreciate your support and are excited to continue helping you grow your business!