Reviews (1,452)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface that simplifies product sourcing and order fulfillment. Its automated system is noted for efficient processing and shipping, particularly in the U.S. The extensive product catalog and fast shipping options are highlights, along with responsive customer support and branded packaging options. The ability to use a single subscription across multiple accounts is beneficial for managing several stores.
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The team are always very helpful with my enquiries. There are many great products listed. Cheaper postage with the plans is great also.
My one thought is that it would be great if I could change the currency displayed. Everything is in USD, and I sell from Australia, so I need to convert the cost all the time.
I’ve had a fantastic experience with Zendrop, not only because of their great platform but also due to their extraordinary support team. Every time I’ve had a question or needed assistance, their team has been incredibly friendly, professional, and quick to help. They go above and beyond to ensure clarity and provide detailed, helpful responses.
It’s rare to find such a high level of customer service, and I truly appreciate the effort they put into making everything smooth for their users. Highly recommend Zendrop to anyone looking for a reliable and well-supported dropshipping solution!
Wow—thank you so much for the amazing feedback! We're beyond grateful for your kind words and thrilled to hear you've had such a fantastic experience with Zendrop and our support team. Knowing that we’ve made things smoother and more enjoyable for you truly means the world to us. Thanks again for the recommendation!
great and fast support, with incredible nice guy who knows everything it was a pleasure and in 10 minutes we solved all of my problems. Excellent thank you
Every product I ordered through ZenDrop is mediocre at best and often the description is a lie. I ordered a "premium leather jacket" which turned out to be vinyl, a "cashmere sweater" that doesn't feel like cashmere at all and nearly ordered "premium leather oxfords" that were vinyl uppers.
When I asked for a refund they refused. Don't use this company
We’re truly sorry to hear about your experience and understand your disappointment regarding the product quality and refund concerns. Thank you for sharing this with us — we’ll be reaching out to you shortly to look into the matter and see how we can make it right.
I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)
Still learning about dropshipping and so far, so good with help from the Zendrop Customer Service. I am using different dropshipping portals and Zendrop is the best of far in comparison to the other portals. My only concern is that I hope Zendrop's product selection process could be better, but again I am having a pleasurable experience with this dropshipping portal.
Thank you so much for the thoughtful feedback! We're glad to hear you're enjoying your experience so far and that our customer service has been helpful on your dropshipping journey. We also appreciate your input on the product selection process—it's feedback like this that helps us improve. We're here for you every step of the way!
Had some issues with linking products due to a software bug, I got into contact with Nyka, she was lovely & understood my issues straight away, she passed on my information to the technical team and my issues was resolved within a matter of minutes. Thank you Nyka. 10/10 customer service.
Thank you for your kind words! 😊 We're so glad Nyka was able to assist you quickly and effectively. I'll be sure to pass along your appreciation. We’re always here to help—10/10 customers like you make our job even better!
Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says:
Zendrop - Dropshipping & POD (Uninstalled) $29.00
Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired".
How can i not miss the 5 days period if i never expected to be charged in the first place!!!
I'm going to report that scam crocks to Shopify
We're really sorry to hear about your experience — we understand how upsetting and frustrating this must be. That’s absolutely not how we want anyone to feel after using our platform. We take concerns like this seriously and will reach out to you immediately to review what happened and do our best to make things right. Thank you for bringing this to our attention.
Zendrop's customer service is very responsive, attentive and efficient.
They respond quickly to requests and provide concrete solutions, which really makes store management easier.
Zendrop charged me twice for the Plus plan and then downgraded my account to Zero. I received no features I paid for. Support ignored me until it was “too late” to refund. I was promised benefits and got nothing. Terrible support, broken billing system.
We’re truly sorry for the experience you’ve had — this is not the level of service we aim to provide. We understand how frustrating and disappointing this must be. We’ll reach out to you right away to investigate what happened, address the billing issue, and do everything we can to make things right.