Reviews (10,407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.
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Good and fast assistance from Juan, thank you for your help!
Thank you for your feedback! We’re glad to hear that Juan provided you with quick and helpful assistance.
This is my first month doing dropshipping and so far Zendrop has been nothing but helpful. All my newbie questions have been answered in minutes.
We’re so glad to hear you’re having a great experience with Zendrop! It’s fantastic that our team has been able to assist you quickly.
I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.
While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply.
Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece).
All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation.
I don’t see how you can scale your e-commerce business like this.
I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.
Easy to integrate products, over a million products to choose from, lots of videos to learn from.
Thank you for your feedback! We're glad to hear that you find it easy to integrate products and appreciate the wide selection and learning resources available. Your input is valuable to us!
Juan was very helpful. I needed to contact customer service and he quickly got my issues all sorted out. Saved me hours of frustration. I am loving the selection so far. Love that there are products that ship from the US so shipping is better for my clients.
I had a few questions in regards to Halloween sale, and Ivan from the chat team would very nice and helpful - he explained all in details and i decided to make a purchase.
Thank you for sharing your experience! We're thrilled to hear that Ivan provided you with helpful and detailed assistance regarding the Halloween sale. We appreciate your decision to make a purchase and are here to support you anytime!
They have some good products and their team are happy to help you with whatever questions you are curious about
Thank you for your feedback! We’re glad you’re enjoying our products and that our team has been helpful.
Very professional and smooth
The representative Ian was very patient and understandable. He provided all the information I need to know to smooth the process. I am recommending Zendrop very much if they can provide you the best pricing.
Thank you for the fantastic feedback! We're glad to hear that Ian was patient and provided you with all the information you needed. Your recommendation means a lot to us, and we appreciate your support!
Support is very responsive & helpful, I really appreciate it!
I just started and Zendrop is very user friendly and easy to use.
Thank you for sharing your experience! We’re thrilled to hear that you find our support responsive and helpful. It’s great to know you’re finding Zendrop user-friendly as you get started!
Usman, tech support for Zendrop was the only person able to fix a 6 day issue. Thanks again to his tech savvy services! He was patient and quick to responding and stayed with me the whole way until the matter was resolved.
Thanks again Usman!
Thank you for sharing your experience! We're thrilled that Usman was able to resolve your issue and provide such attentive support. Your appreciation means a lot, and we’ll make sure to recognize his efforts!