Reviews (1,449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its responsive customer support and seamless Shopify integration, which simplifies product sourcing and order fulfillment. They value its automation features, like automatic fulfillment and real-time tracking, which boost operational efficiency. Additional perks include the use of a single subscription across multiple accounts and options for branded packaging. The platform also offers educational support to optimize usage.
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Zendrop charged me twice for the Plus plan and then downgraded my account to Zero. I received no features I paid for. Support ignored me until it was “too late” to refund. I was promised benefits and got nothing. Terrible support, broken billing system.
We’re truly sorry for the experience you’ve had — this is not the level of service we aim to provide. We understand how frustrating and disappointing this must be. We’ll reach out to you right away to investigate what happened, address the billing issue, and do everything we can to make things right.
Zendrop's customer service is very responsive, attentive and efficient.
They respond quickly to requests and provide concrete solutions, which really makes store management easier.
I was having some issues setting up my store and linking it to Zendrop but the staff was very helpful.
Jacob was soo helpful with reporting a bug that occured when I was adding products in zendrop to my store.
Kristia was extremely helpful with helping me sort out my delivery and shipping settings along with helping me purchase a sample from my store.
Zendrop staff has been so supportive in guiding me through my experience of setting up a store.
Thank you
If I could give this a 0 stars I would. Within 10 days of having the app I was charged more than $140 in some sort of subscription charges, before I’ve even made a sale!!! I’m absolutely livid and demand a refund please
We're truly sorry for the frustration and unexpected charges you've experienced. That’s definitely not the experience we want for you. Please reach out to austin@zendrop.com so we can have your account checked and help you further.
Rafaela was amazing , she helped every step of the way though most of my products could still not be linked as the varients differ and could not be found it was nice having her try with me . Thank you
Thank you for your kind feedback! We're happy to hear Rafaela supported you throughout the process and did her best to help with your product variants. We appreciate your patience and are here whenever you need us!
Best app used so far! Quick and automated, great customer support 24/7
Thank you for the awesome feedback! We're glad you’re enjoying the quick, automated service and our 24/7 support. We truly appreciate you!
Exceptional support! Rafaela was incredibly helpful, professional, and fast in assisting me with the verification process. Everything was handled smoothly and efficiently. Highly recommend!
Janelle is an amazing customer support person. She helped me a lot with my questions and problems that appeared. We need more people like her in the customer support area.
I am very satisfied with Zndrop's customer service. They answer all my messages with courtesy; bravo. I would have given them 5 stars if there hadn't been a problem processing my order, but since they did a good job of finding the source of the problem, I was reassured.
Special thanks to Nyka and Harvey for their professionalism.
Nina
Thank you so much for the thoughtful feedback, Nina! We're really happy to hear that our team, especially Nyka and Harvey, provided you with professional and courteous service. We’re sorry about the order issue, but we're glad it was resolved quickly and to your satisfaction. Your input is invaluable, and we appreciate your trust in Zendrop
They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough.
Thank you guys
Thank you for the amazing feedback! We're so happy to hear that Jo was able to assist you and make sure all your questions were answered. We’ll make sure she knows how much you appreciate her help! Your kind words mean a lot to us, and we’re always here to support you!