Reviews (10,407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.
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They have an incredibly quick response time to messages, excellent customer service, and are very polite. It's a pleasure to talk to them and see how well they help you solve problems or answer questions.
Thank you for your kind words! We're so happy to hear that our team has provided quick responses, excellent service, and helped you resolve issues with ease. It's always a pleasure to assist you, and we truly appreciate your feedback! If you need any further help, don’t hesitate to reach out.
I have not placed an order with Zendrop for some time and forgot the process, the help desk team were very helpful and fast and were able to help me with every question I had in regards to my order and the process. Thanks Team
Thank you for your feedback! We're so glad to hear that our help desk team was able to assist you quickly and thoroughly with your questions. We're always here to support you whenever you need a hand—thanks for choosing Zendrop!
great app overall, and the customer service is Amazing
Thank you for the kind words! We're thrilled to hear you're enjoying the app and the customer service. We’re always here to help!
The customer support is incredibly responsive and helpful, addressing my questions quickly and effectively. The website is very user-friendly, intuitive, and practical, making my overall experience seamless and enjoyable. Highly recommended!
Thank you for your amazing feedback! We're thrilled to hear that our support and website have made your experience so positive. We truly appreciate your recommendation and are here for any future needs!
zendrop... i do not have a good story to tell. i am a beginner at this shopify store for fashion jewelry. i paid webdesigner to put together our site with about 65 beautiful pieces. i first chose dsers for the first setup and used aliexpress for product...it looked good but delivery was slow and the packageing was a plastic bag...not good for sales....so 2 months into this i switched to zendrop. that was a mistake. ever iteam on my webpage showed 'sold out' and i could not change it. i thought i was hacked and shut it down. i am still trying to recover. zendrop suggested going to each iteam and writing a new description and link in the iteam to zendrop. i do not have that skill and i think would not look as good as the professional designer had it set up.
We’re so sorry to hear about the difficulties you've experienced, especially as you’re getting started with your Shopify store. We understand how frustrating it must be, and we apologize for the issues with product listings and the recovery process. Our team will reach out to offer support and help resolve the situation.
The customer service is very quick and responsive.
I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon.
This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue.
SHIZA, the customer service girl is being very helpful.
Thank you for sharing your feedback! We’re glad to hear that Shiza has been helpful in assisting you. We understand your concerns about the shipping process and miscommunication, and we sincerely apologize for the inconvenience. Our team will work to ensure this issue is addressed and avoid it in the future.
Very helpful team and always available! Can fix and answer most things within minutes. Very ease of use for the platform. Chris, my agent was super nice and helped me beyond my expectations.
Today i had some problems with my webshop, Janelle From the Help chat, helped me in les then 10 minutes to resolved to problem. nice work, keep it up.
Charging customers just to upload products onto their website whilst also making money on fulfillment. How greedy can you get? not to mention the lack of details and images provided.
We’re truly sorry to hear about your frustration with our service. We understand how important transparency and clarity are for our users. Our team will be reaching out to assist you further and address your concerns.
As a begginner dropshipper Zendrop has been a life saver for me, way more simple o use than the other fullfillment service i have tried and a very helpful team