Zendrop ‑ Dropshipping & POD

Best app used so far! Quick and automated, great customer support 24/7

Exceptional support! Rafaela was incredibly helpful, professional, and fast in assisting me with the verification process. Everything was handled smoothly and efficiently. Highly recommend!

Zendrop’s Shopify app description is not truthful — especially the claim that you can:

“Build your brand by adding your custom branding to your orders.”

That line is completely misleading.

I subscribed to the $79/month Plus plan specifically for this feature. But once I paid, I was told that actual custom branding (like custom packaging or logo printing) is not included unless you apply to a separate “Private Agent Program” — which requires 10+ orders/day or $15,000/month in sales to even qualify.

This is nowhere mentioned in their app listing or pricing page. What you actually get with the Plus plan is just a thank-you card, not proper branding.

This is a textbook bait-and-switch tactic. The feature that convinced me to subscribe was locked behind undisclosed restrictions. I did receive a refund after escalating the issue, but this kind of marketing should not be allowed on the Shopify App Store.

If you’re a new merchant trying to build a brand: be careful — this app does not deliver what it advertises.

Janelle is an amazing customer support person. She helped me a lot with my questions and problems that appeared. We need more people like her in the customer support area.

Amazing customer service. Always eager to help customers and have a lot of time and patience for customers.

Extremely small product selection, insane shipping times and shipping costs and they're constantly trying to upsell other services (discover winning ads with this, become a master trader with that etc.). They don't offer any chat/help, all in all it looks like they're here not "for the money" per se, but to trick you out of your money. In any case, that's what I got from them. I don't mean to imply they're doing anything shady, they're just not as up-front as they should be.

I am very satisfied with Zndrop's customer service. They answer all my messages with courtesy; bravo. I would have given them 5 stars if there hadn't been a problem processing my order, but since they did a good job of finding the source of the problem, I was reassured.

Special thanks to Nyka and Harvey for their professionalism.

Nina

They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough.
Thank you guys

* Zendrop team responds to messages quickly.
* Effective solutions to problems.
* Janelle is very friendly. She helps me a lot.

Zendrop has been a game-changer for my Shopify dropshipping business! The app makes sourcing and fulfilling products effortless, with fast shipping times and reliable suppliers. The automation features save my team a ton of time, and the seamless Shopify integration keeps our operations running smoothly. Plus, their customer support is responsive and helpful whenever we need assistance. Highly recommend for anyone looking to scale their dropshipping store efficiently!