Reviews (10,407)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing e-commerce efficiency. They praise the diverse product selection, fast U.S. shipping, and automated order fulfillment. Custom branding options are valued for improving customer experiences and brand identity. The responsive support team and educational resources are beneficial, especially for new dropshippers. The ability to use one subscription across multiple accounts is also highlighted.

December 4, 2024

Merjerrie from the Customer support was very helpful with my query. Not only she answered my questions but provided further details to navigate their app in a simple manner. Appreciate it.

My Store
Canada
24 days using the app
Zendrop replied December 20, 2024

Thank you for sharing your experience! We're thrilled to hear that Merjerrie was so helpful in answering your questions and providing clear guidance on navigating the app. We truly appreciate your feedback!

November 9, 2024

As an utterly satisfied user of Zendrop - Dropshipping & POD, I can confidently say that this platform has revolutionized my e-commerce business. From the moment I integrated Zendrop with my Shopify store, I was impressed by its user-friendly interface and comprehensive features.

The automated fulfillment service has been a game-changer for my daily operations. Once an order comes in, Zendrop takes care of everything - from processing to shipping and branding - without any intervention on my part. It has freed up countless hours, allowing me to focus on growing my business and marketing .

The customer support team at Zendrop deserves special mention. Available 24/7, they've been incredibly responsive and helpful whenever I've had questions or encountered issues. The support staff are knowledgeable and always provide effective solutions quickly with great empathy and attitude.

Zendrop, you have exceeded my expectations in every aspect of dropshipping! I highly recommend Zendrop to anyone looking to streamline their dropshipping operations and take their online store to the next level:).

DelightfulDetour
Sweden
28 days using the app
Edited November 26, 2024

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks.

Today, 11/26/24, the customer service executive Faye extended her great help to me and solved a problem where she really showed me the commitment she has towards the community. In a short time, she helped me and provided me with the access tools so that I could move forward normally. I hope you have the good fortune of being assisted by her person.

Nuvvo Place
Costa Rica
21 days using the app
October 28, 2024

Zendrop is great for dropshipping. I especially love their customer service - I am up at all hours working on my business and I can rely on their customer service team to respond in a timely matter. Sometimes even at a very odd hour.

Despite some technical issues they experience periodically on their end (which is understandable since they are also a business that is constantly improving), I still think Zendrop is the best on the market and is my primary dropshipping vendor. I highly recommend Zendrop

Palitte
United States
12 months using the app
Zendrop replied November 1, 2024

Thank you for sharing your experience with Zendrop! It’s great to hear that our customer service has been so reliable for you, especially during those late-night hours. Your feedback about their commitment to improvement is also valuable.

November 16, 2024

CS was helpful, so far all good, and I am on the free plan, so I guess the other would be better, but overall I cannot say anything bad about this app and their services!

Stroolo
Malta
26 days using the app
December 2, 2024

Just got help from Jacob. Super informative on what I was having difficulty with. Wrote out a step by step process and now the problem is solved.

FireSide Diffuser
United States
About 1 month using the app
November 14, 2024

Great communication with support. They got back to me quickly with a direct answer to my question. Very helpful. Good service.

Devorijewelry
France
10 months using the app
January 23, 2025

perfect support and always there for the customers.

Schmerzorientiert
Austria
4 months using the app
Zendrop replied January 28, 2025

Thank you for your kind feedback! We're thrilled to hear that you've had a perfect experience with our support team. We're always here to help and ensure you're well taken care of! If you need anything else, feel free to reach out anytime.

December 5, 2024

I recently had a concern about my billing cycle and reached out to Zendrop's support team. Harvey, the representative I spoke with, was incredibly prompt and helpful in resolving my issue. He took the time to explain the breakdown of my bill, which I greatly appreciated. As someone new to Zendrop and Shopify, this level of support has been very reassuring. I look forward to continuing to work with Zendrop and highly recommend their service!

Eyefull Needs
United States
27 days using the app
Zendrop replied December 20, 2024

Thank you for sharing your experience! We're so glad to hear that Harvey was able to resolve your billing concern promptly and provide clear explanations. It’s great to know that the support has been reassuring as you navigate Zendrop and Shopify. We appreciate your recommendation and look forward to continuing to support you!

February 13, 2025

Good service, good and friendly support resolving any problems you could ever face.

Valvella
Canada
2 months using the app
Zendrop replied February 18, 2025

Thank you for your feedback! We're glad you had a positive experience with our support team.