Reviews (10,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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Zendrop's staffs are really open-minded to help me, I have taken by Chris today. He is so kind. I would love to give a 5-star review for your team.
The customer service here is Great!
Jo Anne Larga helped me with some little problems about order credits and all other things i wanted to be clear.
I am just starting working with dropshipping and i believe we have a long road to make together.
Thank you for your support !
I am very satisfied with the support. I had an issue with an order that just came in, as it wasn't showing up in the Zendrop "Orders." I contacted support and received a very quick response from the lovely Jo Anne, who was able to provide me with an answer right away. Thank you for the help. I haven't been using Zendrop for long, but I have no complaints so far. Thanks for the help, Jo Anne, and here's to a great collaboration!
Honestly, it didn´t take more than 2 minutes and someone already contacted me and checked my issue.
I´m very impressed by that, because usually online support doesn´t work that fast.
Super recomended!
Thank you for your wonderful feedback! We’re thrilled to hear you were impressed by our quick response time. Your recommendation means a lot to us, and we’re here to help whenever you need!
Ive had a great experience with all the zendrop live agents. They have all helped me with my orders, and helped me have a great experience. Usman and Jemima have been great.
Very helpful customer support, i was trying to resolve the issue and they said that the developer team is gonna may take 24-48hours.. I didn't expect to be that fast, because as soon as i check, after just 20 minutes they fixed everything, 5 stars, recommend
Zendrop have a great system and can supply more products, one thing that makes them standout is the support team. They are easy to get hold of and can resolve most issues. Great Team.
Thank you for your kind words! We're thrilled to hear you appreciate our system and support team. Your feedback means a lot to us!
I had an excellent experience with the support team! They were incredibly patient and helpful, especially with resolving my subscription and billing issues. They went above and beyond to ensure everything was sorted out, and their professionalism made the process so much smoother. Highly recommend this app and their outstanding customer service!
Thank you for your wonderful feedback! We're so glad to hear that our support team was able to assist you effectively with your subscription and billing issues. It's great to know their professionalism made a positive impact on your experience. We truly appreciate your recommendation and are grateful for your kind words!
5 Stars for Jo Anne and her fast response and help. I love Zendrop so far although my store hasn't kicked off yet it's been a great experience learning and getting help in fixing up my store.
Avoid them!!!
Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems:
Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's inability to meet proper delivery deadlines. This has resulted in us having to refund nearly a third of our orders.
Incompetent Support: Their customer service is incompetent most of the time and takes forever to respond to concerns. Instead of resolving issues efficiently, we’re often left waiting with no real answers.
Sudden Price Increases: We've experienced sudden and unexplained increases in product costs, making it difficult to maintain profit margins and serve our customers effectively.
Constant Refunds: While their refund policy is the one positive, it’s not a great feature when we have to rely on it constantly because they can’t fulfill orders properly.
Zendrop's selection, especially with U.S.-based suppliers, is extremely limited, which makes it difficult to find quality, competitive products for our customers. On top of this, their products are significantly overpriced, and the shipping costs are absurdly high in comparison with their competitors. The inflated prices and lack of variety make it nearly impossible to maintain profit margins or offer value to customers. For a platform that advertises convenience and quality, their offering falls far short of expectations.
Zendrop’s inability to handle fulfillment reliably has cost us not just money but also the trust of our customers. For small businesses like ours, every interaction matters, and unfortunately, Zendrop has failed to meet even the most basic expectations of a third-party fulfillment provider.
We cannot recommend Zendrop to other small business owners and are transitioning to a new supplier to avoid further damage to our brand.
Thank you for sharing such a detailed and honest account of your experience with Zendrop. We deeply regret the challenges you've faced, especially with customer satisfaction, support, pricing, and fulfillment. Your feedback is invaluable, and we take these concerns seriously. We’ll reach out to assist you further and ensure we address any outstanding issues.