Reviews (10,430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines the dropshipping process and integrates smoothly with Shopify for automated order fulfillment. They value the wide range of high-quality products, fast shipping, and custom branding options that enhance customer loyalty. The responsive customer support and educational resources are also highlighted as key benefits. Merchants note the time savings and cost-effectiveness of the app's subscription model.
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I am a new user, learning about the App. I have yet to experience more but the interactive and swift customer assistance is amazing! Looking forward to consistent success. Came in confused about my current plan and received awesome customer assistance, explanation and a satisfying resolution. Grateful for Zendrop.
Their support is of top tier. Even though in the beginning it might be a bit expensive to get their full plan, it is worth it. Also, they might charge a bit higher for the products but they will take good care of shipping any parcel on time and in good condition.
Thank you for your thoughtful feedback! We're glad to hear that you’re satisfied with the support and the quality of service, even though the initial cost might seem higher. It's great to know that the timely and reliable shipping makes the investment worthwhile for you. We appreciate your support!
Charging customers just to upload products onto their website whilst also making money on fulfillment. How greedy can you get? not to mention the lack of details and images provided.
We’re truly sorry to hear about your frustration with our service. We understand how important transparency and clarity are for our users. Our team will be reaching out to assist you further and address your concerns.
So far I have no problems with this app, everything is very easy and intuitive to do. I am very satisfied
That's great to hear! It’s awesome that everything has been smooth sailing for you so far. If you ever need help or have any questions along the way, feel free to reach out! 😊
Great customer Service. I somehow opened two accounts, one was a plus account and the other was basic. i was doing everything on the basic account, that could be why things weren't working right lol. Jo a wonderful Customer Service rep Helped me to fix the issue as well as give detailed instructions on how to connect the proper account, Thank you again Jo.
Thank you for sharing your experience! We're so glad Jo was able to help you resolve the issue and guide you through connecting the right account. We appreciate your patience, and we're happy to hear the issue was fixed!
Good service, good and friendly support resolving any problems you could ever face.
Thank you for your feedback! We're glad you had a positive experience with our support team.
zendrop... i do not have a good story to tell. i am a beginner at this shopify store for fashion jewelry. i paid webdesigner to put together our site with about 65 beautiful pieces. i first chose dsers for the first setup and used aliexpress for product...it looked good but delivery was slow and the packageing was a plastic bag...not good for sales....so 2 months into this i switched to zendrop. that was a mistake. ever iteam on my webpage showed 'sold out' and i could not change it. i thought i was hacked and shut it down. i am still trying to recover. zendrop suggested going to each iteam and writing a new description and link in the iteam to zendrop. i do not have that skill and i think would not look as good as the professional designer had it set up.
We’re so sorry to hear about the difficulties you've experienced, especially as you’re getting started with your Shopify store. We understand how frustrating it must be, and we apologize for the issues with product listings and the recovery process. Our team will reach out to offer support and help resolve the situation.
Very helpful staff and I big variety of quality products. Totally recommend!
Thank you for your kind words! We're glad you appreciate our support and product selection. Your recommendation means a lot!
The customer service is very quick and responsive.
I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon.
This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue.
SHIZA, the customer service girl is being very helpful.
Thank you for sharing your feedback! We’re glad to hear that Shiza has been helpful in assisting you. We understand your concerns about the shipping process and miscommunication, and we sincerely apologize for the inconvenience. Our team will work to ensure this issue is addressed and avoid it in the future.
Mariane was great! She resolved my issue quickly.
Thanks for your kind words! We're glad Mariane could resolve your issue quickly. Let us know if you need anything else!