Reviews (10,385)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.

May 10, 2024

I wanted more images to go with one of the products that I list from them and was able to get more from the live support agent, Mariane. She got it done in 5 minutes no problem.

Overall, I have been using Zendrop for almost a year. I used their template to build my site and fill it with a wide range of products. I appreciate being able to use the free plan to do it.

Bazaare Mart
United States
12 months using the app
June 28, 2024

I had issues with a product that arrived to a customer, a jumpsuit that was not the one in the photo. After contacting Zendrop and explaining the problem, they promptly resolved it without any issues. They asked for some details, I processed the refund for the customer, and they also refunded me. Additionally, they asked if I wanted them to send the correct product to the customer due to the mistake. In the end, I chose to proceed with the refund, and I'm very grateful and happy. The customer kept the wrong product and received the refund. Thank you very much Zendrop, and special thanks to Karrie, who assisted me wonderfully.

O-origins
Spain
8 months using the app
August 27, 2024

Jemima was very helpful. Jemima fixed my issue with zendrop in a very timely manner.

Feed the need
United States
21 days using the app
July 28, 2024

The customer service is great, they are willing to spend a lot of time to solve the problem, answer questions very quickly, I would like to thank jemima for taking the time to help me, thank you very much

PlushSoothe Buddy™
United Kingdom
3 months using the app
July 1, 2024

Karrie - and others were very helpful in getting me going. I am surprised at the patience they had with me. Taking the time to explain and get me going. I am sure some things seem elementary to her as she answers these questions all the time, yet she did not make me feel lessthan.

eBodyCam.com
Canada
5 months using the app
October 29, 2024

Nice Support

UK Play Time
United Kingdom
5 days using the app
Zendrop replied October 31, 2024

We appreciate your kind words and we're glad to hear that you love the support you received. We just noticed that your ratings says otherwise so we'll be reaching out to you to further assist you with any concerns you may have.

August 10, 2024

Juan helped me resolve my store connection issue with ease

Stärkere Strähnen
United States
About 1 month using the app
June 29, 2024

First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.

sassy
Romania
5 months using the app
July 25, 2024

I'm thoroughly impressed with Zendrop's exceptional service! Their dropshipping model is the best I've seen, with a knowledgeable and friendly customer support that's always available through their fast and responsive live chat, I receive answers to my questions in minutes.With their fast shipping, top-quality products, and unbeatable prices, I've experienced a significant increase in customer satisfaction and repeat business. I'm grateful for their expertise and support, and I highly recommend Zendrop as a reliable and trustworthy partner for all dropshipping needs .

Pawfect pet store
Nigeria
About 2 months using the app
May 24, 2024

Zendrop is the best supplier. You can use it for free, so you dont have anything to lose.
They have the best support team I've ever experienced. I always ask for the exact sizing chart by the factory and I always receive it in about 24h.

The whole app is very easy to use, even if you have never dropshipped before.

The only two negative things about zendrop are the search feature (sometimes its hard to find the specific product you are looking for) and the product price. Its a bit higher. Another thing is the rather small product catalogue. But thats not a big problem because you can source pretty much any other product.

I really recommend zendrop. Especially for beginners.

Wunderwares
Germany
7 months using the app