Reviews (10,209)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.
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I had my TikTok store shut down for 180 days because of Zendrop taking so long to deliver all my customer's orders. I tried getting a hold of customer service for weeks. No one has replied back, or try to get back to me. I will definitely not recommend Zendrop
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Completely useless app as they charge huge rate and there is no much margin so I would not recommend this app at all
Thanks for sharing your feedback. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
not recommended
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Horrible customer service, as a seasoned dropshipper I am very disappointed with their customer service team. Upgraded to the Plus and was hoping I can import reviews, but guess what Zendrop doesn't offer native review integrations. Which was fine until I contacted support team, looking for a workaround to where I can import reviews from aliexpress, so here i am seeking for a solution to be able to find said products on aliexpress once I have imported products from zendrop to my shopify store. THERE IS ABSOUTELY NO WAY TO FIND YOUR PRODUCTS FROM ZENDROP ON ALIEXPRESS WITHOUT SEARCHING FOR THE PRODUCTS YOUR SELF ON ALIEXPRESS, WASTE OF TIME FULL OF HASSLE STAY AWAY FROM THIS APP.
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the worst costumer service I have ever seen, If you are a small seller they simply don't care about you!
I'm really sorry to hear you haven't had a great experience with our Customer Success team. I really don't know what happened there exactly (we had a hiccup with delays in support responses due to an influx of new sign ups), but we provide the same level of support to each and every one our sellers regardless of where they're at in their dropshipping journey -- 0 orders or 100 orders, we're all in this together! I truly hope that your experience has improved.
Shipping with Zendrop has been frustratingly slow, often taking more than two weeks. We've also had issues with lost items during shipping, and it's a hassle to get refunds – we have to keep reaching out. Frankly, Zendrop's shipping management feels pretty disappointing, almost like dealing with sellers on AliExpress. We shouldn't have purchased the annual membership.
So, we've made a call to switch things up and move over to Dropshipman. It seems like a more reliable and budget-friendly option for us.
Product selection is okay, they stated the Chinese New Year cutoff was the 10th, submitted the order the 7th and still not finished processing, thats over a week. Customers will not be happy. Support is extremely difficult to contact. Would recommend other apps for beginners.
I just sent you an email earlier this morning to touch base on the issues you've been facing since using our platform. I hope to hear back from you soon!
Complete unprofessional and incompetent app. At what should be the height of my business and the holidays, they hold no inventory and out of stock of every single product I’m selling which I find hard to believe. Do not use this app not reliable at all. Will hurt your business. Just lost a bundle sale cuz of their incompetence which I forgave so I tried to move to another product to advertise but I made sure to check inventory of the item and they’re all out of stock. Got picture proof, if necessary.
I just shot over an email in hopes of getting this cleared up. Looking forward to hearing back from you soon!
I am so confused and would not want anyone to experience what I am going through. I contacted support and I still do not understand why this has to be so difficult. So far, I keep spending money, $49, $39 and I received an email to purchase PLUS at $197 for 12 months. Why would I want someone to go through this?
Thank you for sharing your feedback. We have reached out to you via email to assist you with this.
Been trying to get help from their team over email and its taking forever they've responded 3 times and not once helped me with the problem
Hey there! I'd love to get to the bottom of this and figure out what happened. Our Customer Success team does everything they can to respond to all new messages within an hour and all other messages same day. If your messages went unanswered, it's very possible they weren't properly routed to our ticketing system. Please reach out to me via email at joshua@zendrop.com so I get you sorted. I hope to talk to you soon!