Reviews (1,449)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support and seamless Shopify integration, which simplifies product sourcing and order fulfillment. They value its automation features, like automatic fulfillment and real-time tracking, which boost operational efficiency. Additional perks include the use of a single subscription across multiple accounts and options for branded packaging. The platform also offers educational support to optimize usage.

February 19, 2025

I can highly recommend Zendrop for dropshippers. Their UX is very user friendly compared to some other similar companies out there. I had also a great customer service experience with Hasnain, who answered in a second and I got immediate response on my question.

viinivarusteet.fi
Finland
About 1 month using the app
Zendrop replied February 21, 2025

Thank you for your recommendation! We're thrilled to hear that you find Zendrop's UI user-friendly and that Hasnain provided quick and excellent support. We appreciate you being part of the Zendrop community!

May 30, 2025

Five stars for Shiza. She is helpful and quick respond and take care my questions.

TickcleT
United States
5 months using the app
April 9, 2025

Husnain, Nicole, Juan, Nykaa and Khubaib has been wonderful and always ready to help with utmost professionalism. They always answer all the queries and questions and explain with enthusiasm and own the problems. Kudos to them. Keep up the good work

BrewXpress
Canada
3 months using the app
February 23, 2025

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Brush Tornado
Canada
22 days using the app
Zendrop replied February 24, 2025

Thank you for sharing your experience! We're so happy to hear that our support team has been helpful and detailed in assisting you. We know how important reliable support is for entrepreneurs, and we're always here to help!

April 8, 2025

the team is so incredibly helpful. Nyka and Jo dont leave me hanging or confused, and they carefully follow each ticket I opened, it helps so much on the journal of building my e-commerce business.

The Prime Bazaar
Taiwan
8 months using the app
June 5, 2025

Great experience so far. New to Zendrop. Had a payment problem. Customer Service was a pleasant experience. After answering some prompts about my issue, I got directed to Hasnain, who handle my payment issues. He worked out the issue and everything was good to go again.

Full Storee
United States
1 day using the app
May 15, 2025

Jacob was very helpful. I had a few questions about a product and he was able to answer them, so I can move forward.

Noblef
United States
12 days using the app
Edited March 10, 2025

I had one heck of top quality support from the team at Zendrop particularly Mariane who stuck with the connecting problem I had connecting Zendrop to my Shopify theme. I created the problem myself by testing two accounts at once with different emails. Mariane stuck with it and after many attempts Mariane Fixed the problem and stayed until I tested the complete Zendrop App.
In all my professional years, I know that SUCCESSFUL Companies such as Shopify Apple Amazon Zendrop that their success is created by supplying top class 24/7 quality LIVE HUMAN support !

You can not beat good quality personal support in the building of a good Business and Mariane proved that over the last few days ensuring I get the best out of a good product such as ZEDROP
Thank you to all the team at Zendrop

Mister Johns Collections
United Kingdom
6 days using the app
Zendrop replied February 24, 2025

Thank you for your amazing feedback! We're thrilled to hear that you love the app and received top-notch support from Chris. We appreciate your constructive suggestion and will take it into consideration. Your support means a lot to us!

April 16, 2025

1.) limited item availability
2.) support barely reachable
3.) option to manage or view subscription not visible in my account, still automatic payment occurs

= not recommended

nortes
Germany
19 days using the app
Zendrop replied April 21, 2025

We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.

February 13, 2025

Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then.

If you value response times. Highly Recommended!

My Store
Pakistan
2 months using the app
Zendrop replied February 18, 2025

Thank you for your kind words! We're glad the support team helped you efficiently. Happy sourcing with Zendrop!