Reviews (10,376)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.

October 11, 2024

Excellent source, and great customer service. I've been using zendrop for a couple months, and this is the first time I need customer service. Point being, very user-friendly platform

Mr. Tings Shop
United States
6 months using the app
Zendrop replied October 15, 2024

Thank you for your feedback! We’re delighted to hear that you find Zendrop user-friendly and that you had a positive experience with our customer service. Your support is much appreciated!

October 16, 2024

i was in trouble make a mistake to connect other store then the one i have official. i was like, hope less and was thinking to buy again with my official store as i try a lot to re connect but i can not,.....
then there was a Mrs.Shiza who help me out she is completely professional and very clam like her work 100%

Tickle Tarts
Portugal
About 2 months using the app
Zendrop replied October 18, 2024

It’s amazing to hear how Mrs. Shiza helped you resolve your issue! Professional and calm support can really make a difference in challenging situations. Thank you for sharing your experience!

December 2, 2024

Very good service, super fast, I had a problem with my Shopify store and they helped me very quickly. I recommend your attention 1000%.

FrandiShop
Venezuela
30 days using the app
October 10, 2024

Zendrop are a quandary - they have superb customer service (people), but they are let down by a system that really isn't set up for 'supply'.
The sheer number of 'variations' on a single supply item, from different supply points, means that the store owner is left wondering if they connected the right item, or if the (occasionally nice) pictures actually show the items they are offering. BTW Zendrop - check the pics, most people are struggling with Google and it's archane policies on images, MINIMISE THE TEXT AND MAKE IT LANGUAGE RELEVANT.

The number of times that an item gets 'pulled' is odd, when in reality there are multiple other suppliers, which means that you cannot be certain that the 'listing' you have won't give you dozens of rejected orders, as Zendrop don't connect one listing to multiple suppliers, that's up to the store owner to manage.

Zendrop's Plus listing subscription is also dubious - there are no tangible benefits to this other than more items (why would you restrict the listings that someone can have?) and some really quite boring 'tech talks' that are hosted by very 'cool' guys telling you how they are coming to you from their new apartment, and taking 5 times more than required to 'introduce' you to Zendrop's listing systems, or how you basically need to learn every AI package out there if you're going to succeed.

CJ don't charge you to list their items, they just want you to sell them.

Gadget-i
United Kingdom
Over 1 year using the app
Zendrop replied October 15, 2024

We appreciate your insights and understand your concerns regarding our system and listings. We’re sorry for any frustration this has caused and will be reaching out to assist you further.

October 26, 2024

I use Zendrop for my Shopify store, and it's a blast! The platform is easy to use and integrates perfectly with Shopify, making it easy to import products and manage orders. Support is responsive and always ready to help.

Kibooz
France
3 months using the app
Zendrop replied October 29, 2024

Thank you for the great feedback! We’re excited to hear that you’re enjoying Zendrop for your Shopify store and that the integration has made things easier for you. It’s fantastic to know our support team has been responsive as well. Your satisfaction means a lot to us!

November 26, 2024

Great, easy to use app with many products. Pairing is easy and customer support is always ready. Definitely recommend!

Miselux
Netherlands
About 2 months using the app
November 21, 2024

This company is absolutely trash. I would give it zero stars if I could. They will set you up and charge you. Not send you any invoice or anything and by the time you see it, it will be too late for you to do anything about it.

SoluDream
United States
About 1 year using the app
Zendrop replied December 4, 2024

We're really sorry to hear about your negative experience. Your feedback is important, and we take these concerns seriously. We’ll reach out to investigate further and ensure this is addressed. Thank you for bringing this to our attention.

December 15, 2024

Easy to use however;

This isnt a free supplier website, it is based of the amount of products listed onto your store.

Meaning depending on the amount of products you list, you will be charged starting at 1 product listed on your store.

This isnt good for starting dropshippers, as you will be charged after a month for the products listed without you knowing.

Dr Neat
Australia
3 months using the app
Zendrop replied December 19, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

January 10, 2025

zendrop... i do not have a good story to tell. i am a beginner at this shopify store for fashion jewelry. i paid webdesigner to put together our site with about 65 beautiful pieces. i first chose dsers for the first setup and used aliexpress for product...it looked good but delivery was slow and the packageing was a plastic bag...not good for sales....so 2 months into this i switched to zendrop. that was a mistake. ever iteam on my webpage showed 'sold out' and i could not change it. i thought i was hacked and shut it down. i am still trying to recover. zendrop suggested going to each iteam and writing a new description and link in the iteam to zendrop. i do not have that skill and i think would not look as good as the professional designer had it set up.

ColorMeGold
United States
20 days using the app
Zendrop replied January 14, 2025

We’re so sorry to hear about the difficulties you've experienced, especially as you’re getting started with your Shopify store. We understand how frustrating it must be, and we apologize for the issues with product listings and the recovery process. Our team will reach out to offer support and help resolve the situation.

October 1, 2024

So far the access to products is great- wide variety and seems to be good quality. Shipping does take long for certain areas, though prices are reasonable, for both products and shipping.
I had misunderstood an issue and was it handled with much patience from the team.

Harlinger
South Africa
About 1 year using the app
Zendrop replied October 3, 2024

Thank you for your feedback! We’re glad to hear you’re enjoying the wide variety and quality of our products. Your insights help us improve further!