Zendrop ‑ Dropshipping & POD

The customer service is amazing and just the app itself is really nice and easy to use. they help me a lot. Jinky is very good and knows what to do and helped me a lot with my problems.

*Changed my 1 star review to 5 stars!*

My business partner and I launched our dropshipping online clothing store and decided to use Zendrop Pro as our supplier. At first the features of the Zendro Pro, were exactly what we were looking for, especially since they promise faster shipping than AliExpress and Alibaba, which was one of our main concerns, and the AliExpress import tool! Since the quality of the Zendrop Men's Clothing catalog is pretty limited we found the flexibility of this tool to be amazing. We can use products from the direct Zendrop catalog and import products from AliExpress for our store! However, we have ran into some issues as we are launching, such as long waits for sample products (leaving us concerned that it will take long for our customers as well) and shocking and unfortunate lack of quality for some of the items ordered from the Zendrop catalog (the sweaters looked so good in the images but what we got was nothing near it).

However, the main reason why I am leaving this review is because of a situation I had with a specific sample order. My business partner and I are being very selective on which products we want to publish on our store and therefore on which products we sample. We decided to sample the "Double Stitch Jeans" and 2 days later we got a message from Aldrin, Zendrop staff. Turns out the product we ordered is out of stock and they had another item that was similar and wanted to confirm with us if that item was okay. My partner and I inspected the image sent and noticed some strings on the pants that were not shown on any of the pictures of the original product. We, therefore, asked Aldrin if the pants had strings and he replied no that the strings were on the jacket of the model. However, when I received my item on April 29th, 12 days later, it turns out that the pants did come with the strings. I messaged Zendrop that I received a product that I did not order. I expected top notch customer service from them, but was disappointed.

Cyril responded to my message asking for my order number and picture of the product. I responded to her with that information but also informed her of the situation that I was told there would be no strings. I also told her that I looked at the product listing and they had recently updated the product listing putting that it’s out of stock and ADDING the image that Aldrin sent me. I told her clearly that the picture was not there beforehand.

I explained to her in detail that it may seem as if I got the product that was listed, but that was not the case because the pants that I intended to order did not have any strings and this picture was uploaded afterwards. Furthermore, I was told that it did not have strings! which is the only reason why I confirmed the order. If not, I would have not confirmed it.

Cyril proceeded to responded with messages like
"Upon checking they are same as the product that you ordered"
"the product that you ordered and the product you received are the same"

After providing screenshots of my conversation with Aldrin and a screen recording of me clicking on the link of the picture of the similar product that was NOT the original product, she responded with

"The product listed matches what you received. Our logistics team sent a photo for you to confirm if we can reship a similar product. This ensures we meet your needs precisely. Thank you for your cooperation and understanding in this matter."

I never felt more gaslit in my life. She then proceeded to tell me that based on their polices, I would not be able to get a refund, which you know what at this point I was like whatever. It is what it is, they obviously do not care about the mistake being made and the fact that she is trying to make it seem like I ordered the product that I wanted, when based on all my evidence it was obvious that I did not!

Therefore, I finally asked "is there any accountability from Zendrop on the fact that I was told that there would be no strings on the product but there was?"

She replied with a screenshot of the image they added AFTER they found out it was out of stock and said "Here is the product listing on Zendrop that is the only proof that I can provide"

I then responded "Did you see my screenshot where Aldrin said there were no strings?"

She finally responded, "Apologies for the confusion caused."

Why did it take this long for them to apologize? They were so quick to defend themselves and make it seem like there was no problem.

My friend and I are still willing to work with Zendrop for the time being, but unfortunately at this point we are already looking towards going onto another provider if this is the type of service we will continue to receive.

UPDATE: I'm honestly glad that I left this review and have been in contact with Austin from Zendrop who reached out in response to this review. His help has been amazing! I was refunded for getting the wrong item and has been super accommodating. This is the type of customer experience that I expected from being a Zendrop Plus Member and I'm glad they've been able to provide that! The only thing is that some ordered products have been taking longer than expected to be shipped, but hopefully we'll be able to work something out on that! I'm super excited to continue doing business with Zendrop.

I also want to leave a review here for the people from Zendrop. They are very good at everything they do and very quick to help when I have a question. In 5 wonderful they always answered me it didn't take longer. They have 5 stars from me. With much love and warmth Preda Cristina Germania.

Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.

I recently had a billing issue with Zendrop and reached out for assistance. I was fortunate to be helped by Molly from their team, and I couldn't be more pleased with the support I received. Molly was incredibly responsive, professional, and knowledgeable. She quickly understood the problem and provided a clear solution, making the entire process smooth and stress-free. Thanks to Molly, my billing issue was resolved efficiently, and I am very satisfied with the service provided. I highly recommend Zendrop for their excellent customer support!

Xlnt products, lots of options & choices, wonderful support, easy to follow and grow.

As I continue to build my store, I've leaned on support often & I've had a 5 star experience 99% of the time. I only had 1 frustrating issue out of 10 mos. Staff is extremely helpful & knowledgeable. The only downside, is no phone or live video chat, except classes (which are awesome & free), as everything is basic chat, but they always resolve my concerns.

They provide fast response and support. Recommended.

Fast support, great user interface, great products, great learning materials. We highly recommend!

I've been a loyal user of Zendrop for an extended period, and I am continually impressed by the exceptional quality and performance of this app. Zendrop has proven to be an indispensable tool in my daily routine, consistently delivering high-quality service across the board.

One of the standout features of Zendrop is its high quality. The app is meticulously designed, offering a user-friendly interface that is both intuitive and aesthetically pleasing. It runs smoothly without any glitches or crashes, which speaks volumes about the developers' commitment to maintaining a reliable and efficient platform. The functionality of the app is top-notch, providing all the features I need with impressive precision and accuracy.

Moreover, Zendrop's response time is remarkably fast. Whether I am accessing data, uploading content, or navigating through various sections, the app performs these tasks with incredible speed. This efficiency greatly enhances my productivity and overall user experience, allowing me to accomplish tasks swiftly and without unnecessary delays.

However, what truly sets Zendrop apart is its exceptional customer service. The support team is always readily available, demonstrating a high level of professionalism and courtesy. Whenever I have encountered an issue or had a question, the response has been prompt and thorough. The representatives are knowledgeable and patient, ensuring that my concerns are addressed effectively and to my satisfaction.

In summary, Zendrop exemplifies excellence in both its technical capabilities and customer support. The high-quality design, rapid response times, and outstanding customer service create a seamless and enjoyable user experience. I wholeheartedly recommend Zendrop to anyone seeking a reliable and superior app for their needs.

10/10. Always early to catch on to products and great customer support