Zenstores: UK Shipping

I have been using this app for over a year now and overall it works well as an order management tool.

Good points:
- The UI is very neat and easy to use.
- Support team very responsive.
- Royal Mail integration is direct now which is good (used to go via NetDispatch which was a complete nightmare).
- Synchronisation of orders is okay, it used to be faster.

Bad points:
- There have been many periods of instability and outages in recent months, last few weeks things have improved.
- Have raised many enhancement requests which are acknowledged, but they never get fixed.

Very happy with Zenstores, easy to use and the customer service is very efficient and friendly. i would recommend .

Good overall app, support team reacts quick and is working with Yodel, which is our main carrier. Would give 5 stars, but with more orders, the sorting/filtering could definitely be improved. A "Group By" function would be brilliant.

Does what it says on the can, makes it so much quicker and easier to book your shipping and print your labels

well done guys - keep improving the system as tech improves and evolves

Having tried several different shipping solutions over the last two years, Zenstores has been the best by far. I hope the keep up this excellent software and their customer service.

I subscribed to the app specifically because it sold itself on the ability of UK merchants to automatically generate Parcelforce labels. When I set up the label printing instructions I found that the app was not programmed to recognise the Parcelforce service I use which is a product for shipping from Northern Ireland postcodes to Northern Ireland postcodes called Parcelrider Plus. As this is 80% of our shipments, we now can't use the app to print shipping labels - we have to continue to spend hours every week producing them manually. I have contacted Zenstores support (Harry) twice but on both occasions he replied that they were not interested in writing the additional code that would allow users of this Parcelforce contract (Parcelrider Plus) to actually make use of Zenstores - presumably because Zenstores calculates the number of potential users does not justify their programming time in developing their app). This is hugely disappointing for UK merchants as the app works well in all other respects - but we are still manually producing our Parcelforce shipping labels. So UK retailers, before subscribing and spending time setting up this app check carefully whether Zenstores will actually support the Parcelforce contract you are working with, especially if you are in one of the remoter UK zones (Highlands and Islands, Isle of Man, Channel Islands)

We have been using Zenstores for our Etsy and Ebay shops for a few years now, it works very well and recently we have linked our Shopify shop to the app and it is working as smoothly as it has always been. We will definately recommend this app for online shipping solutions.

Great support from Alex and the team, super responsive, friendly and helpful. Simple to use and installation was a breeze.

amazing APP . DOES THE JOB SIMPLE AND EASY TO USE. PERHAPS INVENTORY MANAGMENT CAN BE ADDED IN THIS

I honestly would not go without this app and it saves so much time. I still can't find a way to send International Standard letters to the US and Canada (Zenstores told me to take it up with Royal Mail and Royal Mail told me to take it up with Zenstores so I've had to give up) but thankfully I usually send large letters and Zenstores have been incredibly helpful with every other question I've had. I would definitely recommend Zenstores and could never consider going back to buying all my postage labels through PayPal and the Royal Mail website. It's not perfect but I'm seeing it improve all the time.