Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this shipping solution app for its user-friendly interface and integration with multiple carriers and e-commerce platforms. It's noted for automating shipping labels and tracking information, saving significant time in order processing. Many commend its reliable and quick customer support, cost-effectiveness, and receptiveness to feedback. It's particularly recommended for UK-based businesses due to seamless integration with local couriers.
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If you use the shipping companies that are compatible with this app - We would 100% recommend you download this app. It saves so much time within the shipping process by booking in bulk with a few clicks of the mouse, and spits out all the orders in one go. The best app we have.
Good app. Speeds up the process. Customer service is good. Price is currently fair. Desperately waiting for them to add a feature to pull through customers requests for safe places. Hopefully it's high on their agenda!
Thank you for your review, I have passed this feedback over to our development team. We are always looking out for new features and ways to improve our platform, so we really appreciate you taking the time.
Thanks again,
– the Zenstores team
It is very easy to use and dispatches my orders on my shop without me having to do a thing. I am very happy with the service."
It’s great to hear how Zenstores is helping amazing businesses like yours! Thank you for a great review, I have passed this on to our team!
– the Zenstores team
These guys are very good, Would recommend.
We have 2 Shopify stores and we use Zenstores for both of them plus our ebay and Amazon stores. It does all we need of it, is very reliable and if we do hit a problem, the support is excellent. They only lose a star because of a couple of irritating features that they seem unwilling to rectify, while wasting developers time on "Insights" which are very basic and are better provided by your accounting package or the sales channels. I recommend Zenstores highly.
This is a really great platform for us as a business and easy to use. Its saved us a huge amount of time manually inputting all the orders and any business growing will undertand they need to streamline the process and Zenstores is the one to use without question.
Only reason why this is 4 stars is that the tracking information sent to the customer isn't working. Zenstores blame Shopfiy and Shopify blame Zenstores but i havent got to the bottom of the issue.
Including an Aftership type model too would be an even better service and more desirable point to point solution.
Great app. Best one for UK store owners. Saves so much time and has great support too!
Dont hesitate i will be making use of link to sign up new aquaintances & customers to Free trial
Thanks
I have looked at alot of dispatch apps and this is the only one i can truely find that integrates fully with Royal Mail Dispatch Manager. Set-up took longer than expected (purely our fault) and i was kept in the loop at every occasion by Ben.
This has save about an hour a day, in printing orders, and in processing the CSV and upload to RMDMO. That is an hour a day at our slowest part of the year. i can easily see this saving 2-3 hours processing, per day, at peak times of the year.
Most importantly i need to mention the support from BEN. i have had email replies within an hour of submitting them and offers of phone support if needed, but on every occassion i have been able to find out how to use something by either his youtube videos or by the support emails, which have been very easy to follow.
i would easily recommend this software to anyone using RMDMO and we are now setting up our amazon outlet and it has been extremely easy to use with Zenstores.
AT LAST!! An integration with Royal Mail that works seamlessly without having to deal with CSV files.. which when you are dealing with 100's of orders is a nightmare!
The team could not have been more helpful setting this up in 10 days - as to get a NETDISPATCH account set up on the RM system takes this long ..
Meanwhile the PPI was live instantly which we subsequently turned off when Net Dispatch went live enabling all our orders to ship with tracking information for our customers - a real win!
The app is new and so the team are open to feedback, which is great.
Current issues and reasons for 4 stars:
1 If you change an address in Shopify you need to manually update it in Zenstores too - along with any other order changes as they do not update after the first import into the app. It would be good to let us know this
2 If you partially refund an order it is not automatically shipped and you have to manually go back and fulfil the order in shopify with the tracking information
3 If you have a return or need to resend an item to a customer it is not obvious how to raise second shipping and not a simple trackable procedure. It also does not import this into Shopify for you
The team have taken all this on board though and are working on upgrades all the time
We would not be without this app