Reviews (418)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, requiring no coding skills. It offers customizable surveys that integrate seamlessly with Shopify, linking responses to orders and customer records. The app is valued for its robust analytics, effective customer support, and reliable performance in data collection. Merchants use it for gathering feedback and refining marketing strategies, which helps improve sales processes and business decisions.

March 28, 2025

Excellent app, that really gives a lot of opportunities to do after sales (or other) surveys. It is pretty easy to edit and setting up the questionaires. I definitely can recommend it.
It helped us, to really know, where new customers are coming from, since the numbers within Meta are no longer trustworthy.

PooPick - Plastikfrei Gassi gehen
Germany
Over 2 years using the app
February 24, 2025

Awesome, very helpful. We use it mainly for post-purchase surveys on the thank you page ("how did you hear about us", "why did you buy product XYZ") and overall purchase satisfaction sent automatically via email ("how satisfied are you with your recent purchase"). It's reasonably easy to use but most of all, it's just really reliable and versatile. We made some of our core business decisions ...

Moruga Cacao
Germany
12 months using the app
March 24, 2025

Zigpoll has revolutionized our digital marketing strategy

We started using Zigpoll to collect post-purchase feedback, and it's been a game-changer. With a long and complex customer journey, we previously had very little visibility into how long it actually took someone to go from discovery to purchase. Zigpoll gave us that clarity. We can now see exactly how customers first heard about us and how ...

OMHU NO
Denmark
6 months using the app
March 6, 2025

100% recommend this app!!! We've been having it for a couple years and its works great. So many templates and customizations available. Their customer is GREAT. They are always happy to help and get back to you quick. Jason has been a great help to us.

Chill Paws
United States
Over 1 year using the app
January 27, 2025

I have been using the app for awhile to manage post purchase surveys. It's been working great. I have been trying to figure out a way to get birthday month and day into metafields with all these different software options in the app store. It ended up that Zigpoll was the tool I was looking for. The customer service from Jason was excellent. He was fast and knew exactly what I was trying to do. I ...

Kaden & Kai
United States
10 months using the app
February 20, 2025

Very useful app, we get critical customer data from it and it's working great.
Support is amazing, helped us with all our concerns.

TsukiGlass
United States
10 months using the app
April 3, 2025

So far we are loving Zigpoll for our ecommerce business. The post purchase survey has opened our eyes to new organic channels that are converting and the summaries provide strategy ideas to focus marketing on the new channels that have opportunity for growth!

5 Little Monkeys
United States
5 months using the app
January 29, 2025

We’ve been searching for a solution to implement post-purchase surveys and decided to give Zigpoll a try after thorough research. A few months in, we can confidently say it’s been phenomenal for collecting valuable customer insights. The interface is intuitive, the survey templates are flexible, and the feedback we’ve gathered has already influenced our business decisions.

A special shoutout to ...

Terrell Dominick
United States
3 months using the app
April 8, 2025

Great integration into the order confirmation page, which results in interesting insights from our customers.

Sprinklr planten
Netherlands
3 months using the app
January 17, 2025

Great app! It is a must have to get as much data as possible from your target audience. You are literally leaving money on the table if you don't get data from customers that are purchasing from you. I love this app and it's one of the best investments you can make for your business.

Polar Haircare
United States
6 months using the app