Zigpoll Customer Surveys , 264 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    260
  • 1% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and highly customizable, ideal for post-purchase feedback and newsletter signups. It's praised for its seamless integration with Shopify and Mailchimp, diverse question formats, and ability to limit survey repetition. Merchants appreciate its comprehensive dashboard analysis, excellent customer support, and affordability. Many reported a significant increase in response rates post-installation.

January 30, 2023

The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it:
1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it!
2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.

Love My Libre
United Kingdom
3 days using the app
Argonautic Labs replied January 30, 2023

Thanks for your honest feedback! Zigpoll can be used for a lot of different things so pricing is tricky to get right for everyone and it is why we chose the submission based model. That being said, we are always willing to work with our customers to find pricing that is inclusive of their individual needs and use-cases. I just sent you an email from jason@zigpoll.com in hopes I can get some more info from you so we can better accommodate you and learn how to improve our pricing model going forward. If you don't receive my email, please contact me at jason@zigpoll.com or by filling out the contact form on our website: https://www.zigpoll.com/contact . Thanks again!

1
1